Recent Posts

Why get your carpet professionally cleaned?

2/24/2020 (Permalink)

Carpet cleaned by SERVPRO We work magic on carpets!! Let us prove it, (904) 429-4457

Once spring has sprung, many homeowners are motivated to start freshening up their homes for the warmer days ahead. As you tackle your own spring cleaning checklist, there’s no better time to evaluate the appearance of your carpets. If they’re looking a little dingy, schedule a professional carpet cleaning with SERVPRO of Greater St. Augustine / St. Augustine Beach, FL. They are the local authorities on a wide variety of restoration services—from fire and water damage to carpet stains.

Here, they go over a few of the top reasons to have your carpets professionally cleaned this spring:

    • Eliminate Winter Dirt & Grime: During the winter months, it’s easy for kids, pets, and adults alike to track in dirt, mud, and debris. This can leave your floors looking unsanitary and unsightly. The surest way to restore them is with a thorough, professional cleaning that goes deep into the carpet fibers to extract stains and erase discoloration.
    • Remove Allergy Triggers: As exciting as it is for spring to arrive, it’s also the worst time of year for allergies. Dust, pollen, and other airborne pollutants will settle within your carpet fibers and wreak havoc on any members of your household that suffer from allergies. A professional carpet cleaning will eliminate these contaminants and improve the indoor air quality of your home.
    • Prevent Mold Growth: Springtime also brings higher temperatures and increased levels of humidity, which creates the perfect breeding grounds for mold. Professionally cleaned carpets help to prevent the development of fungi by extracting moisture and leaving fibers completely dry.

Regular carpet cleanings will protect your flooring investment for years to come by keeping it plush and brilliant. Contact SERVPRO of Greater St. Augustine / St. Augustine Beach at (904) 429-4457 to schedule an appointment, or visit them online for more details about their carpet cleaning methods.

Why choose SERVPRO for major commercial losses?

2/24/2020 (Permalink)

We have a network of over 1,700 SERVPRO franchises to leverage if needed for extra equipment, man-power, supplies, etc. We have a supportive system to help you with your claim process, working with all insurance agencies and carriers. We are dedicated to providing St. Johns County with excellent customer service! Being able to successfully operate a business for a sustained amount of time is always impressive. Our location had humble beginnings in 2015 - we opened with two full-time employees, two trucks and barely enough equipment to complete a proper water damage dry-out in residential home. We looked up to companies that have been in business for a while and have mastered the ability to overcome increased competition, changing market conditions and insurance landscape, changes in the industry, and other adversities a business may face in a span of 30+ years.

Fast forward to 2019, we are one the fastest growing SERVPRO locations in Florida. In 2019 we set a record for St. Johns County (for the restoration industry) helping more than 500 customers/neighbors recover from various types of damages.  

This rapid growth has not gone unnoticed. Obviously, we received many accolades from SERVPRO corporate, as well as much recognition and admiration by local Property Restoration professionals.

Most are supportive, some felt threatened by our success and began a campaign to undermine our achievements and network of referrals we have created. One thing is common, these competitors often bolster how long they have been in business.

With that we wanted to take this time and alert all consumers out there that simply having been in business for a "long period of time" should not be the lone factor qualifying one for a project. If a company has been around for that long, typically it must have a reputation, so always check reviews. Always check their community involvement, competency of their staff, and all other relevant information, such as social media, websites etc. It is very easy to get complacent, older companies tend to have an older equipment inventory, low levels of urgency, sense of entitlement, and unwillingness to adapt to newer market conditions and industry trends.

It is a great achievement to be able to sustain longevity in such competitive industry (Restoration), albeit, often companies that bolster their time in business as the core for their qualifications lack major components to truly be able to offer services that are better than competition. As a savvy consumer one should always check consumer reviews, project management’s credentials, condition of equipment and relevance, as well as the organization’s community involvement and their local “footprint”. If a company has been in business for more than 30 years and is truly the industry leader and an active member of the community – these types of companies rarely leverage time in business to swing preferences their way, as everyone knows who they are anyway! If you must mention you have been around for 30 + years, maybe you should change things up a bit and become more noticeable… Just a thought.

Call for a free estimate at (904) 429-4457

SERVPRO of Greater St. Augustine update

2/24/2020 (Permalink)

 SERVPRO vehicle SERVPRO vehicle stocked and ready to go

Our team continues to provide outstanding service to the Greater St. Augustine and St. Augustine Beach areas, as well as the rest of St. Johns County.  As a franchise that has now been in existence for almost 5 years, we have established ourselves as the “go to” restoration service provider in the area. Our franchise is backed by the largest restoration company in the world, and with our recent partnership with Blackstone, we are well positioned for continued growth and success.

Of course, that growth could not be possible without a singular focus on providing the best customer service experience possible, each time we are given the opportunity. With SERVPRO providing constant training to our employees, we will continue to grow every day as we service the nations oldest city and the surrounding area.

We are available 24 hours a day, 365 days a year. Our response times are the fastest in St. Augustine and the surrounding area, because we are the only SERVPRO franchise that has a physical presence in St. Johns County. In addition, with our franchise network of over 1800 locations, we are fully equipped to handle any size disaster. 

We also have a reconstruction division at SERVPRO of Greater St. Augustine/St. Augustine Beach; which allows us to take any job from the start all the way to the finish, eliminating scheduling issues and delays.

We believe in our community, and we strive to support local businesses. As a show of our dedication, we offer free estimates for fire, water, and mold damage, as well as free emergency ready programs for all businesses in St. Johns County.

Thank you for helping us to continue to grow our business through your referrals, online reviews, and repeat business.  We are grateful to live and work in this community and are here for you should you ever need us.  904-429-4457.

SERVPRO's commitment to veterans

2/21/2020 (Permalink)

Thank you veterans Thank you veterans

SERVPRO is proud to have made a commitment to hire 1,000 veterans by 2022! On Veteran's Day, we were proud to honor the contributions and sacrifice's of all who served. We sincerely thank the veterans of our country and will take this commitment seriously.

We are always taking applications and looking for skilled technicians. If you're a veteran and think you would be a good fit for us, call (904) 429-4457 or apply in person at 2205 Dobbs Rd, St. Augustine, FL 32086

We provide continuing education for all employees to further their knowledge of the industry. We also provide IICRC certification training for our employees. At SERVPRO of Greater St. Augustine/St. Augustine Beach, we set out to modernize the restoration industry in the North East Florida by adapting many of the concepts learned in corporate environment to positively influence the restoration industry. There is a not a job we cannot handle!

How to incorporate pets into a fire evacuation plan

2/20/2020 (Permalink)

It’s crucial for families to create a fire evacuation plan that they can quickly put into action in the event of an emergency. This makes it easy to account for everyone—including your pets. While it may be necessary to consider services like fire restoration in the aftermath, you will find peace in knowing that every single member of the family is safe. The guide below discusses how to include your furry friend in the plan.

A Guide to Pets & Fire Plans

Pack an Emergency Food Bag

You won’t have time to pack everything that your pet needs during an actual fire, so it’s important to compile these items beforehand. Create a grab-and-go bag with a sufficient supply of food packaged in waterproof containers, along with multiple water bottles. Include bowls, doggy bags, litter, and paper towels. Don’t forget to include a spare collar with identification.

Create Some Form of Shelter

As you rush to get out of the house, you want to ensure that you grab everything you need quickly. In order to not forget anything, put your pet’s emergency bag in a crate for your dog or cat. If you have a larger dog, put a blanket inside the bag instead so that your furry friend can lay on it as necessary.

Bring Along Any Medications

If fire restoration is needed, you may not be able to get back into the home until it’s safe, which means you won’t have access to your pet’s vital medications. Make sure to pack a sufficient supply of backup medicine, plus any necessary instructions. If you have a dog, include a package of heartworm, tick, and flea preventatives.

Coping with the aftermath of a fire can be very difficult, which is why the caring and experienced team at SERVPRO of Greater St. Augustine / St. Augustine Beach is available to assist you every step of the way. Their comprehensive fire restoration services address everything from water damage to carpet cleaning. They’re available 24 hours a day, seven days a week. Visit them online to find out about their restoration and emergency cleaning services, or call the Saint Augustine, FL-based company at (904) 429-4457 to speak with a representative.

SERVPRO + Property Managers = Happy Customers

2/20/2020 (Permalink)

At SERVPRO of Greater St Augustine / St Augustine Beach, we want to ensure all local property managers they can rely on us! We are your local 24/7/ full-service restoration company and disaster-recovery team. We are fully licensed, bonded and secured. We offer a wide variety of services from simple carpet cleanings to catastrophic storm damage. Whatever you need, or your residents need, we are just a phone call away! (904) 429-4457

We want to help local Property Managers: Inspire and enhance the lives of their residents, create a flawless living experience for their residents, and build relationships that will help change the way residents think of them!

Why us? You can rely on us to respond fast, quickly arrive at the job-site and inspect the damage and begin mitigation procedures. This will help to get back to business and lower the overall recovery cost. 

We offer residential and commercial services, and we work directly with your insurance. For a stress-free claims process, we can help manage the insurance paperwork and process. If you have any questions regarding our services, please call us at (904) 429-4457!

Lunch & Learn With Local Property Management Group

2/18/2020 (Permalink)

SERVPRO of Greater St. Augustine/St. Augustine Beach recently had the opportunity to conduct a Lunch & Learn at PMI St. Johns County.  It was a chance for both SERVPRO and PMI St. Johns County to gain a greater understanding of the service offerings, the areas of expertise, and the resources that each organization can draw upon to accomplish their goals.  It was also a relaxed atmosphere that allowed all of the participants to get to know each other on a more personal level, which allows the business relationship to begin to flourish.

The Lunch & Learn format is just what it sounds like.  We provide the food & drinks, whether it's lunch or an early morning breakfast type meeting.  While we are enjoying the provided items, we have an opportunity to discuss in a relaxed and informal setting, the things that make our organizations unique, the goals we have, the services we offer, and the expertise of our teams.  We also talk about what would be a good referral for either organization and how we can look for opportunities to provide these referrals, as we go about our daily routines.

To sum it up; its just a great way to build a network of trusted business partners, which not only benefits each organization, but also the customers who are provided with trusted, competent service providers.

So, the next time your SERVPRO Marketing Representative suggests that you take advantage of a Lunch & Learn or Breakfast & Learn meeting, why not take them up on the offer.  Your organization will benefit, your customers will benefit, and you won't have to bring a breakfast or lunch that day!  What could be better than that.

A Crucial Step to Any Water Damage Jobs

2/18/2020 (Permalink)

Moisture Reading Moisture reading with our state of the art equipment

One small, yet critical step that is commonly over-looked (or maybe purposely skipped and then billed for) is a process called "monitoring" for a water damage job. Monitoring a water job consists of a technician going to the job site, documenting atmospheric readings, inspecting dry-out equipment, using moisture detection devices and technology to determine the progress and the status of the dry-out, and applying their knowledge and experience to make any necessary adjustments. 

Monitoring is a somewhat tedious, time-consuming part of the water damage restoration process. Even though it is extremely important to keep track of the saturation levels of whatever material you are in the process of drying-out; some restoration companies don't take the time to execute this small but important step. At SERVPRO, monitoring is taken seriously, and executed everyday. We use the monitoring process as a "tool" to improve the overall dry-out experience for our customers. For example: if the atmospheric readings aren't where they need to be; we might add equipment, replace equipment or exchange equipment with a bigger, more effective unit if necessary (such as a dehumidifier). All while communicating with the customer on a day-to-day basis and keeping them updated on the status of the job as well. Our technicians call our customers everyday to let them know their estimated time of arrival's and to address any concerns or worries from the customer. 

Call us for a free estimate at (904) 429-4457! SERVPRO of Greater St Augustine/ St Augustine  Beach

Prevention Is the Best Cure

2/17/2020 (Permalink)

The coronavirus is now considered a "public health emergency of international concern" per CNN. The CDC (Centers for Disease Control and Prevention) has recommended a hospital-grade disinfectant with claims against similar types of organisms to treat coronavirus.

SERVPRO has an in-house disinfectant solution that is a hospital-grade disinfectant and has demonstrated effectiveness against similar viruses! Researchers and scientists are currently working on developing a vaccine for the disease, but they don't know when to expect it to be ready. The CDC has reached out to the Chinese government in efforts to send officials over to help contain the virus but they have yet to receive invitation. 

Worried about your home or business and want to make sure it's virus-free? Just call your local SERVPRO of Greater St Augustine / St Augustine Beach at (904) 429-4457 for a free estimate on our antimicrobial wipe-down service! We genuinely care about the community we live and work in and we would love to help you receive some "peace of mind" by providing your home or business with an antimicrobial wipe-down service! There isn't a known cure for this disease yet, but just like anything else: prevention can be the best cure! 

Why choose SERVPRO when you have water damage?

2/12/2020 (Permalink)

There are plenty of restoration companies out there for you to choose from if you were to unfortunately experience water damage. So, why should you choose SERVPRO? With SERVPRO, over the course of many years of steady growth, we have developed a specific and effective process for our teams to follow for every single water damage job we receive. This process has been proven to work, providing our customers with the top quality customer service they deserve. The top quality customer service is the reason for our growth over all these years.

Our process is broken down into 4 separate sections, each section represents different portions of the overall project. This helps implement organized structure for our technicians and project managers to ensure the project is done right. Each section has its own important steps to follow to ensure nothing gets over-looked during any sections of the overall project. These steps include inspection, documentation, consultation and establishing a plan.

With SERVPRO, you will receive top quality service due to our attention to detail, our commitment to top quality customer service and overall satisfaction. Other restoration companies don't have the resources available and the experience over years of growth like SERVPRO. At SERVPRO, we have the luxury of over 1700 other franchises to leverage for help, resources, and anything else we need to make it "Like it never even happened." If you or someone you knowhave any water damage questions, call your local SERVPRO of Greater St Augustine / St Augustine Beach at (904) 429-4457!