Recent Posts

Here To Help

4/3/2020 (Permalink)

SERVPRO advertising deep cleanings Here to Help 24/7/365

SERVPRO of Greater St Augustine / St Augustine Beach  is here to help keep our community safe with deep cleanings and disinfectant services.

We follow guidelines in accordance with CDC recommendations. The CDC recommends use of a labeled hospital-grade disinfectant. The difference between household and hospital-grade disinfectants contain a kill claim for Pseudomas Aeruginosa. Pseudomas Aeruginosa is a encapsulated bacterium that can cause disease in humans, animals and even plants. Pseudomas Aeruginosa is a pathogen associated with serious illness because of its advanced antibiotic resistance mechanisms. The EPA has yet to approve a disinfectant that directly kills SARS-CoV-2, more commonly known as covid-19. Without a product with direct kill claims to be approved by the EPA, the EPA along with the CDC have issued a list of products that, based on the products efficiency against non-enveloped viruses that are actually “harder to kill” than an enveloped virus; such as covid-19. We currently have 5 products on the list, #100 SERVPROxide, #172 Benefect Devon-30, #127N Concrobium Disinfectant 2, #175 Vanquish and #154F Sporicidin 


3/24/2020 (Permalink)


What does that mean?  From the introduction in the Official Essential Services/Travel Authorization Letter for SERVPRO Franchises, we can gain a clear understanding.

The bearer of this letter is a professional performing essential services, as set forth in the Shelter in Place Order or Emergency Declaration issued by your state or local government.  The bearer is engaged in support of critical infrastructure work as defined below.

This designation was further broken down into categories which would more clearly indicate who would be considered as part of this group:

  • Workers such as plumbers, electricians, exterminators, and other services providers who provide services that are necessary to maintain the safety, sanitation, and essential operation of residences;
  • Workers to ensure continuity of building functions;
  • Workers who support hazardous materials response and cleanup; and
  • Workers supporting the operation and maintenance of facilities.

So, SERVPRO provides many essential services to our communities.  We are proud to be included in this important group, and we take our responsibility seriously.

At your local SERVPRO of Greater St. Augustine/St. Augustine Beach franchise, you can be assured that we are prepared, properly equipped, and that we will adhere to all industry as well as CDC guidelines, when performing our work.

We thank you for the opportunity to be of service.

We Are Cleaning Experts

3/19/2020 (Permalink)

We Are Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today at (904) 429-4457! 


Content Restoration = Happy Tenants

3/18/2020 (Permalink)

At SERVPRO of Greater St Augustine / St Augustine Beach, we pride ourselves on fast, professional and quality services. We are highly dedicated to exceptional customer service.

We offer many services from bio-hazard cleanup to catastrophic storm response and everything in-between. 

One of the unique services we offer is document restoration. We realize some documents hold sentimental value and can't be replaced.

If you're a property manager and your tenants unfortunately experience a fire or a flood; wouldn't it feel great to be able to ensure them all of there irreplaceable, invaluable items such as wedding pictures, legal documents, pictures of past loved ones, etc. can be restored to make it "Like it never even happened."  

If SERVPRO of Greater St Augustine / St Augustine Beach is your preferred restoration company; you can ensure your tenants their irreplaceable contents/documents will be professionally restored to preloss condition!

To learn more, contact us at (904) 429-4457 or visit our website here. 

A #Greater restoration company makes a #Greater Property Manager!!

4 Fire Prevention Tips

3/13/2020 (Permalink)

Your home is your sanctuary. To keep it and your family safe, it’s essential for everyone in the house to understand the basics of fire safety. Each year, thousands of house fires occur across the U.S., many of which cause devastating damage and serious injuries or fatalities. Fortunately, fire restoration can repair much of the damage, especially if a blaze is stopped quickly. There are also precautions you can take to reduce the risk of a fire in the first place.

A Guide to Fire Prevention & Safety

1. Make a Fire Safety Plan

Establish a fire safety plan that can get everyone out of the house in two minutes or less. Have multiple escape routes, including a means to exit the top floors if the stairs are impassable. Instruct family members on how to remove window screens and open locks. Designate a meeting place away far away from the house where everyone can assemble.

Also, ensure everyone knows how to behave in a fire. Instruct everyone to get as low to the ground as possible and crawl to the nearest exit, checking that the doorknobs cool to the touch before opening it. If clothing is on fire, teach family members to stop, drop, and roll.

2. Have Safety Equipment

Fire extinguishers should be accessible to everyone, including older children who may be left alone at times. Teach them how to use the device, which typically involves pulling a pin, aiming the nozzle at the base of the fire, squeezing the trigger, and spraying in a side-to-side motion.

All homes should have at least one fire extinguisher, though one for each story of the house is better.Every house should also have multiple smoke alarms, particularly in bedrooms and the kitchen. Ensure the devices have charged batteries; check and replace these as needed.

3. Be Careful With Flammable Items

Ensure flammable items, such as gasoline, oil, and aerosol containers, are kept far away from items that get hot or create sparks. Gas should be kept in an airtight container, preferably outside of the house. Any flammable fabrics should also be kept at least three feet away from space heaters and furnaces or fireplaces.

4. Don’t Leave Lighted Devices Unattended

Never leave your cooking unattended and turn off the kitchen stove and oven when not in use. If you have a fireplace, have it serviced at least once a year to ensure smoke is properly ventilated away from the home. Never leave a lighted fire unattended.

If you have experienced a house fire, turn to the fire restoration specialists at SERVPRO of Greater St. Augustine / St. Augustine Beach. These professionals have helped hundreds of residents and businesses throughout the Greater St. Augustine, FL, area, providing a range of services including fire restoration, water extraction, and mold remediation, as well as storm damage restoration. Call (904) 429-4457 to schedule fire restoration services, or visit their website to learn more about how they can help you recover from an emergency situation.

A Guide to Water Damage Restoration

3/9/2020 (Permalink)

If your property sustains significant water damage, it’s only natural to feel overwhelmed. Thanks to advancements in building restoration technology, though, addressing mold, mildew, rot, and structural problems is actually fairly straightforward. Here’s how reputable contractors will tackle any such issues in your home or place of business. 

Evaluating the Extent of the Damage 

Before they can devise a game plan, professionals must determine the total extent of the damage. Water damage is organized into classes, with class 1 being the least severe, and class 3 being the worst.

When evaluating the affected rooms, the technicians will consider both the type and amount of water that was absorbed. If the damage was caused by a small leak from a potable source, for example, it won't be nearly as serious as a major rush of raw sewage. It’s important to note, however, that the category is not stagnant. If left unaddressed, water damage can worsen considerably. 

Addressing Immediate Concerns 

If any portion of the damage was caused by contaminated water, the technicians will have to act fast. Their primary concern is limiting the spread of pathogenic and toxigenic agents. Once they’ve pumped all the water out and dried the affected areas, they will remove all materials that came in contact with the bacteria, including carpeting, linoleum, drywall, and insulation.

If the water wasn't contaminated, some materials may still have to be removed to prevent mold growth. Examples include those that absorbed too much moisture to ever fully dry. Air scrubbers may also be used at this stage to purify the air while eliminating excess moisture.

Replacing Compromised Materials

The final stage of water damage restoration is replacing all the materials that were removed. Your water restoration team may be able to do this, or they may refer you to a third-party contractor.

Before replacing anything, though, it’s important to identify the underlying cause of the damage. If it’s a structural issue, like a burst pipe, for example, you’ll have to call in a specialist to make all necessary repairs before proceeding. This will prevent further damage. 

If you need water damage restoration, turn to SERVPRO of Greater St. Augustine / St. Augustine Beach. Serving homeowners and businesses throughout the greater Saint Augustine, FL, area, this local contractor offers comprehensive restoration services following all kinds of catastrophes. Because a disaster can strike at any time, their highly trained technicians are available 24/7. To learn more about their water damage restoration process, visit their website or check out their YouTube channel. To schedule service, call (904) 429-4457. 

Not all restoration companies have a reconstruction team...

3/9/2020 (Permalink)

After SERVPRO remodel After SERVPRO remodel

Not all restoration companies have a reconstruction team... 

But SERVPRO of Greater St Augustine / St Augustine Beach does!

Why does this matter? If you need water damage remediation, this usually includes a lot of demolition. Sometimes we even have to cut out drywall, remove tile and the tile pad, and all this requires a lot of reconstruction / build-back. 

Restoration companies that don't have an in-house reconstruction team has to "sub-out" that part of the job. This causes the overall bill to increase significantly. 

To avoid that financial pitfall; Call your local, IICRC certified, qualified, 247/365 SERVPRO of Greater St Augustine / St Augustine Beach. 

Take a look at our before and after photo gallery to take a look for yourself! 

Water damage removal and cleanup, mold mitigation, fire, smoke & soot damage, catastrophic storm response, move ins and move outs, electronics remediation, deodorization, carpet cleaning, biohazard, crime scene cleanup, upholstery, general cleaning, vandalism and bio-remediation. We do it all!! 

Call your qualified IICRC certified vendor for any property damage needs at (904) 429-4457!


Nicotine Odor Removal: We Can Do It!

3/6/2020 (Permalink)

Here at SERVPRO of Greater St Augustine we often get hired to remove cigarette and cigar smoke contamination.  The process  of removal varies based on the strength of contamination or smell, and the area affected. Frequently our customers are not sure of how involved the process may be. Today we wanted to share what professional removal of cigarette smoke odors entails. There are many different steps and nuances in every restoration project. Here are some of the commonly followed steps in a cigarette, cigar, and similar smoke related odor removal process that we follow:  

The process is:

Step 1: Thorough Inspection and Development of Scope of Work

*   Determine how long the cigarette smoke has impacted the area?

 o The longer the presence, the harder it will be to clean.

* Inspect the HVAC ducting, walls, ceilings, furniture, and air quality.

o Nicotine residue will cling to virtually all surfaces and will remain until removed. These surfaces will need to be cleaned thoroughly.

* Remove the furniture and contents from the structure. Place in a cleaning station outside or at your warehouse

Step 2: Ceiling: Depending on the type of ceiling, the cleaning procedures will vary.

Step 3: Walls: All walls will need to be thoroughly cleaned then rinsed using the appropriate products and procedures for nicotine residue removal.  In extreme cases, where staining was heavy and unable to be completely removed, it may be necessary to apply an appropriate sealer to cover it.

Step 4: Floors: The type of flooring is another consideration.  In carpeted areas, both the carpet and padding may need to be disposed of.  Nicotine odors, especially if they are heavy, may not be able to be removed due to the porosity of those materials.  Other types of flooring will require different cleaning methods. 

Step 5: HVAC/Ducting: Thorough cleaning of the duct work will also be necessary to eliminate any possibility of re-introducing nicotine residue into the previously cleaned areas.

Step 6: Furniture and Contents: All furniture and contents will need to be thoroughly cleaned.  In some instances, it may be necessary to discard furniture items, as the difficulty and cost to clean them, may exceed the cost of replacement.

Step 7: Deodorization:  Finally, all areas, as well as furniture and contents will need to be deodorized, to remove any lingering odors.  This process would be repeated up to 4 cycles to ensure complete elimination of all odors.

There you have it.  It’s a detailed process, but fortunately it is a process that SERVPRO of Greater St. Augustine/St. Augustine Beach, can handle from start to finish.  One call, one company, one solution to nicotine related odor problems.  No job too big or too small.  904-429-4457.


3/4/2020 (Permalink)

 SERVPRO vehicle SERVPRO vehicle ready to deliver on our "One Team" promise.

DID YOU KNOW, that as a company, from our corporate office to our franchise network of over 1700 locations, we all strive to create a culture at SERVPRO made up of collaborative, service-oriented, inclusive, hard-working teammates who embrace a “One Team” philosophy.  

“One Team” has been at the epicenter and forefront of the SERVPRO Brand since the original Brand Fluency was first created. Take note of the text first put down in writing 2003:

“And that’s where SERVPRO comes in... a TEAM of specialists highly trained in cleanup and care... quietly taking to the streets, every hour of every day. Proving that wherever there’s a house full of water or an office filled with smoke there’s also a van full of clean. Piloted by men and women devoted to turning back the tide of uncertainty... developing a plan. Laying out expectations. Moving quickly. Executing flawlessly. And all the while remembering that no disaster is small, especially when it’s yours.”

That really sums up what our One Team focus is all about.  We strive to follow this philosophy with every   customer of SERVPRO, and to do our very best to make it "Like it never even happened."

4 Ways a Thunderstorm Could Damage Your Home

3/3/2020 (Permalink)

During a storm, you may be eager to get inside under the safety of your own roof. However, your home may not be as impervious to the extreme weather as you thought. Here are some of the ways a strong storm could damage your house and what storm damage restoration teams will do to fix it.

Why You Might Need Storm Damage Restoration

1. Flooding 

Most thunderstorms are accompanied by heavy rainfall, which could pool around your home’s perimeter and, eventually, infiltrate the basement. If you have any roof leaks, it might also flood your attic. Luckily, a water extraction service can use high-powered wet vacuums to suck up the moisture and deposit it away from your home.

2. Water Damage

Unfortunately, even if the water is extracted within hours, there could still be some water damage to your home. For example, it may only take a few minutes for carpeting, drywall, and insulation to become waterlogged. Luckily, a storm damage restoration team will use various techniques to dry out these materials before sanitizing and deodorizing your property.

3. Mold Growth

If you didn’t spring for water extraction or water damage repair services, your wet flooring, furniture, and building materials would become prime breeding grounds for mold growth—especially in cramped, dark spaces like attics and basements. If a recent thunderstorm led to fungal growth in your home, a mold remediation company will remove the spores, sanitize affected items, and get rid of that dingy odor.

4. Electrical Issues

In some cases, the flooding may have been high enough to reach the electrical outlets on your walls, or it might have trickled inside walls and hit wiring. Since this could increase the risk of house fires and electrocution, it’s crucial to call a restoration company after a serious storm. They can identify the points of infiltration, dry out wet walls and other structural components, and restore the functionality of your electrical system. 

If you’re worried about your home after a heavy thunderstorm, reach out to SERVPRO of Greater St. Augustine / St. Augustine Beach for storm damage restoration services. This local business is proud to offer water extraction, water damage repair, and mold remediation services, so you can enjoy your home in peace and comfort. They can also come to your home after a fire, or whenever you might need emergency cleaning services. To learn more about their techniques, visit the website or call (904) 429-4457 to arrange for an appointment.