Recent Posts

What Happens During the Water Damage Restoration Process?

6/10/2022 (Permalink)

At SERVPRO of Greater St. Augustine/ St. Augustine Beach, we understand the anxiety that comes when a water loss event hits your St. Augustine home or business. Our professionally trained staff is accustomed to handling these emergencies, and we strive to minimize the disruption for you so you can get back to normal life, soon. 

But what does the process look like? Well, every water damage event is a little different and requires a unique approach, but the general process stays the same. The water damage restoration process can be broken down into 5 steps: 

1. Emergency Contact: The process begins when you call us, we know that this is a stressful and confusing time so our staff is here to walk you through the crisis by asking you a variety of questions to help our emergency team-best gauge what equipment and resources they need to bring to begin to help you, and your property as quickly as possible.  

2. Damage Assessment: At this stage, our team will begin a detailed assessment of your property to determine the source of the loss and the extent of the damage to ensure proper and complete restoration and dry out. 

3. Water Extraction: During this step is when the majority of the water is removed. Removing most of the water is helpful in reducing drying time and preventing mold growth. If carpet pad and carpet pad removal or a pack-out of items are needed, it will happen at this step. 

4. Drying & Dehumidification: Once the excess water is removed from the property our team will set equipment to further dry it out. From there, we will carefully monitor the process using moisture meters until materials meet drying goals. 

5. Restoration: Once the property is dry, restoring your property to its preloss condition is the final step. Restoration may involve minor repairs, such as replacing drywall and installing new carpet or it may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

SERVPRO of Greater St. Augustine / St. Augustine Beach can simplify the restoration process by handling both the initial water damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep costs low! We will also talk to your insurance company and provide updates throughout the whole process!

Locally owned and operated, we have been helping 
St. Augustine and surrounding areas since 2015, we are your one-stop shop for all water restoration needs! You can count on us to make it "Like it never even happened." 24/7/365. Call us anytime, 904-429-4457!

SERVPRO Tackles Disaster from Remediation to Reconstruction!

6/8/2022 (Permalink)

house framing that needs drywall with SERVPRO logo From the initial property damage restoration to reconstruction, you can count on SERVPRO of Greater St. Augustine to be here to help!

If you have suffered damage to your St. Johns County home from fire, water, flooding, mold, etc. know that SERVPRO of Greater St. Augustine/ St. Augustine Beach is here to help as your one-stop shop to return your property back to preloss condition as quickly as possible! SERVPRO is well known for our remediation services for fire, water, and mold, but many don't know that we offer comprehensive building services as well! That means that homeowners have a one-stop option for all their repair, remediation, and rebuilding needs. Learn more about how we can help with any disaster your home may have.

SERVPRO Handles it all With an in-house Team!

SERVPRO of Greater St. Augustine/ St. Augustine Beach has been helping property owners with their restoration and reconstruction needs since 2015! Our in-house reconstruction team can handle various jobs from cabinets, drywall installation, flooring, painting, and ceilings. After remediation, it's time to rebuild! Read below for a list of the building and reconstruction services offered by SERVPRO of Greater St. Augustine/ St. Augustine Beach

  • Board Up
  • Carpet Repair and Installation
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • Linoleum Floor Repair
  • Marble Floor Repair
  • Painting
  • Plumbing
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Tile Floor Repair

Why Call SERVPRO for Restoration and Reconstruction Services?

We know there are many companies that can help with reconstruction, but few hold multiple certifications and advanced training to make sure the job is done right, from remediation through reconstruction as SERVPRO can. Our experienced staff is highly trained in property damage restoration, following IICRC standards and best practices in cleaning, restoration, and reconstruction. Utilizing SERVPRO of Greater St. Augustine as your one-stop-shop not only ensures that the job is done right but minimizes interruption and keeps overall job costs and time down!

If you experience damage to your home, contact us to get the job done quickly and professionally, from cleanup to remediation to construction and rebuilding. We’re a 24/7/365 service so when you need us, contact us, any time day or night! We are ready to help in any kind of disaster, big or small. We have the resources to tackle any job you might have. If your home or business experiences any kind of damage, call SERVPRO of Greater St. Augustine/ St. Augustine Beach at 904-429-4457

How Does SERVPRO of Greater St. Augustine Handle Your Water Damage Issues?

6/6/2022 (Permalink)

ceiling with water damage and SERVPRO logo Have water damage and not sure where to go next? SERVPRO of Greater St. Augustine/ St. Augustine Beach is here to help!

Residential water damage requires professional assistance to limit damage to furniture and other belongings, as well as guarding against mold growth and odor issues. Excess water in a home can be the result of a leak after heavy rainfall, a broken pipe, or a malfunctioning appliance. In some cases, the amount of water can cause problems with the flooring or other structural components of your St. Johns County home. Here at your local SERVPRO of Greater St. Augustine/ St. Augustine Beach, we have IICRC-certified technicians who can help remove water and address the damage.

Water Damage Assessment

When you call in the water remediation specialists at SERVPRO, we immediately get to work assessing the extent of the damage. We determine if the damage is limited to belongings, or if the damage is more widespread such as walls, flooring, roofs, etc. We determine the scope of your water damage, inspect and test to determine the extent of damage, and establish how far the moisture has traveled to ensure proper and complete restoration.

Water Removal and Extraction

Because time is of the essence to keep damage to a minimum, the water removal process begins almost immediately and removes the majority of the water that is visible. We use powerful pumps and vacuum units to quickly remove substantial amounts of water from your property, which helps prevent secondary water damage and mold growth. Once the water is removed, we then focus on drying.

Drying Affected Areas

The goal of the drying process is to dry the affected area thoroughly. We use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business. Lingering odors commonly dissipate once the area is dry. We use portable extraction units to remove and dry water. Dehumidifiers can help to replace moisture with drier air as well as remove it from fabrics. Finally, we can use spray deodorizer on surfaces to ensure the offending odor is neutralized while they dissipate.

Cleaning Damaged Items

The cleaning process comes next. We focus on cleaning fabrics, rugs, or walls while the surface texture is still wet. The likelihood of a successful restoration of upholstery is higher before stains are allowed to set. We clean all of the restorable items and structures damaged by the water. Our professionals are trained to provide sanitizing treatments, remove odors, and deodorize your property.

Addressing Remaining Damage

In some cases, the water damage is substantial and restoration to get it back to what it was pre-water damage may involve minor repairs such as replacing drywall and installing new carpet or may entail reconstruction of various areas or rooms in a home. A SERVPRO professional will review all substantial damage assessments and recommendations prior to any work beginning so homeowners are always in the loop.

If you experience water damage, it’s important to call professionals who follow a tried and true water repair process. Contact SERVPRO of Greater St. Augustine/ St. Augustine Beach at 904-429-4457 to get the help you need, 24/7/365!

5 Tips to Prepare for Hurricane Season

6/2/2022 (Permalink)

June officially marks the start of Hurricane Season, and while you can can't predict if disaster is going to strike, it is best to be prepared. Although you can not prevent all storm and water damage to your home, you can organize emergency plans in advance. The following guide explains how you can reduce damage to your property and protect your family. 

How to Get Ready for Hurricane Season

1. Create an Emergency Kit

If you do not already have an emergency kit, now is the time to put one together. This kit should include extra batteries, flashlights, a first aid kit, and a weather radio. Include a supply of non-perishable food, water, and prescription medication just in case. If you already have a kit, inspect and replace any expired items. 

2. Review Evacuation Plans

If you have to leave your home during a storm, set up a travel plan. Review your local authority's evacuation routes and take note of any updates. Have a plan for evacuating your pets, and store important documents in an easily accessible location so that you can leave quickly. Do a practice run with the family to identify any issues and correct them before an actual emergency occurs. 

3. Protect Windows

Installing storm shutters will protect your windows during a fierce hurricane. However, covering the glass with plywood can also offer a layer of protection against broken glass and water damage. If you do not have this material on hand, consider purchasing some in advance. 

4. Clean Your Yard

Remove anything from your yard that could fall or knock into your home due to high winds. For example, you can remove dead tree branches or limbs that hang over your roof. Store any loose items like patio furniture or lawn equipment in a safe place. As a result, you will protect your family and property from harm. 

5. Review Insurance Policies 

Before hurricane season, review your homeowner's insurance policy to confirm you have adequate coverage for storm and water damage. If a storm is in the forecast, take videos or pictures of your belongings. This precaution will help you file an insurance claim so that you can prove the weather harmed your items.  

If a hurricane does strike, SERVPRO of Greater St. Augustine/ St. Augustine Beach is here to help. We have been providing restoration services to homeowners and businesses throughout St. Augustine, FL since 2015. Our IICRC-certified team can restore damage from fire, water, and mold. 

Call us today at 904-429-4457 for more information or to schedule a free estimate!

We Provide Premier Restoration and Cleaning Services!

5/27/2022 (Permalink)

a team of people wiping down tables in white suites and masks Call us today for a free estimate at (904) 429-4457!

SERVPRO of Greater St. Augustine/ St. Augustine Beach provides premier restoration and cleaning services. Our team is IICRC certified which sets the best standards and practices in water restoration, fire restoration, mold remediation, and carpet, and upholstery cleaning. All of our technicians take IICRC training courses, employee certification training courses, and continuous education courses for both the restoration and reconstruction industry.

From carpet & upholstery, air duct, odor removal, sewage, and biohazard cleanup, SERVPRO of Greater St. Augustine/ St. Augustine Beach is here to help! 

The residents of St. Johns County can be rest assured that SERVPRO’s cleaning services not only remove the dirt you see but also the unwanted dust you can not. Having your carpets and upholstery cleaned by professionals can ensure that it is done the correct way and can lengthen the lifetime of your property. 

Regular duct cleaning can increase your home’s heating and cooling efficiency and improve the quality of the air in your home. If your HVAC has been operating without attention it could be spreading dust, pollen, odors, dirt, and other contaminants. Cleaning the air ducts helps restore peak energy efficiency and eliminates offensive odors.  

As experts in deodorization, SERVPRO of Greater St. Augustine / St. Augustine Beach is trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside a structure. We do not cover up odors, we have specialized equipment and other materials to ensure the removal of odors. The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.

SERVPRO has extensive experience when it comes to biohazard, crime scene clean-up, and mold remediation. Some of the common biohazard scenarios are sewage backups, bloodborne pathogens, and illegal drug manufacturing labs. Our team of professionals will arrive on the scene prepared and will walk you through the process. 

You can count on SERVPRO of Greater St. Augustine/ St. Augustine Beach 24 hours a day all 365 days a year! Call us today for a free estimate at (904) 429-4457. 

Does Your Business Have an Emergency Readiness Plan?

5/25/2022 (Permalink)

Green key on keyboard that says disaster plan with a SERVPRO logo Don't wait for disaster to strike to begin planning for an emergency. Call your local SERVPRO today and ask about setting up an ERP!

When an unexpected disaster occurs, whether it be storm damage, water damage, or a fire, many businesses struggle to fully recover in the aftermath. Having a plan in place to be prepared for emergencies can make the difference between surviving a disaster or not. Does your business have an emergency readiness plan?

How businesses are impacted by disasters

Some businesses may never recover following a disaster, having lost too much time, clientele, or inventory during the recovery process. A fire to a business is devastating and can cause it to completely shut down; for many businesses regardless of size, extensive downtime can mean a huge financial impact. According to the Federal Emergency Management Agency (FEMA), almost 40 percent of small businesses never reopen their doors after a disaster. However, the ones that do survive usually have a preparedness plan in place.

What is an emergency readiness plan?

While an emergency readiness plan can’t stop a disaster from happening, it can help a business be ready to handle a disaster during the event and be better prepared to recover after a disaster. One-way SERVPRO of Greater St. Augustine helps local commercial facilities be prepared is with the ERP profile. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY  Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

The SERVPRO Emergency READY Profile Advantage

  • A no-cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the lone of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

Contact SERVPRO of Greater St. Augustine to get your St. Johns County business ready

SERVPRO of Greater St. Augustine/ St. Augustine Beach is well-versed in disaster recovery and remediation. If you want to better prepare your business for any unexpected disaster, contact SERVPRO of Greater St. Augustine/ St. Augustine to learn more. You can also read more about SERVPRO’s ERP to understand how it can help prepare you for any emergency and offers helpful tips and best practices. Already experienced an unexpected disaster and need help? Call SERVPRO 24/7/365 at 904-429-4457. We’re faster to any disaster and can help you recover and get back to business in no time!

SERVPRO of Greater St. Augustine is Your Commercial Restoration Expert!

5/19/2022 (Permalink)

When it comes to commercial fires, there’s always a risk of fire for a number of reasons. As a matter of fact, a fire occurs in a structure at the rate of one every 64 seconds, and a home fire occurs every 89 seconds. This is according to the National Fire Prevention Association (NFPA). If your business experiences a fire, it’s best to call in commercial restoration experts like SERVPRO of Greater St. Augustine/ St. Augustine Beach to help restore your St. Johns County home!

How fires occur in commercial buildings

NFPA research has found that structure fires accounted for 20% of the fires, but 49% of related deaths, 80% of injuries, and 67% of property damage. How do fires occur in commercial buildings? The five most common causes of fires in commercial buildings are cooking equipment, heating equipment, electrical and lighting equipment, smoking materials, and intentional fire setting. Regardless of the cause, a serious fire in a business is catastrophic and costly to the building, the business itself, and the customers it serves.

Remediation after the fire is extinguished

Even when the fire is quickly extinguished, there is still likely going to be significant and secondary fire damage. SERVPRO of Greater St. Augustine/ St. Augustine Beach has trained IICRC certified technicians and resources to respond to your disaster and provide commercial remediation services. Even if the damage appears minor, calling in the experts is your best bet.

Every hour spent cleaning up is an hour of lost revenue, productivity, and potential customer loss. SERVPRO understands the urgency of quick, professional, and thorough remediation of a fire that occurs to a business, knowing how to address not only the fire damage but secondary damage caused by fire extinguishing efforts such as water or chemicals. When the need arises for professional cleaning or emergency restoration services in addition to reconstruction capabilities, we have the expertise and the knowledge to get your property back in business.

Work with SERVPRO for commercial remediation

SERVPRO of Greater St. Augustine/ St. Augustine Beach specializes in the cleanup, restoration, and reconstruction of residential and commercial property after a fire, smoke, or water damage event. We have the equipment, expertise, and experience to restore your fire and smoke damage to its preloss condition. Call us at 904-429-4457. We’re here to help 24/7/365!

Emergency Fire Damage Restoration Services at a St. Augustine Medical Office

5/6/2022 (Permalink)

Fire damage in an employee bathroom after a fire Fire and smoke damage last a lot longer than flames do and can be devastating to your commercial property.

Over the weekend we got an emergency call from an eye clinic that suffered from a fire. The initial flames started and were confined to the employee restroom, but as we often see with fire damage, the damage spreads beyond just the source site. A fire needs oxygen-fuel-heat to exist, so when an item burns, it gives off gases, small particles of suspended matter, and aerosols. The particles and aerosols are visible smoke, smoke follows the airflow of the structure, depositing soot and smoke damage throughout the property. 

Because of this, there were multiple areas of the facility that needed fire damage restoration services. Our technicians started by removing any debris and completing any necessary demolition, they then clean and wipe down all surfaces that were covered with smoke or soot residues. That means all walls, floors, contents, medical equipment and the 300+ pairs of eyeglasses. Since the smoke traveled through the air duct system, a duct cleaning was needed to restore proper and clean air flow to the facility. Wiping down all surfaces can be a timely process as different surfaces require different techniques and cleaning methods, and may require several passes. 

Since this loss occurred on a Saturday, our team worked through the day and night Saturday and Sunday so that the office would be able to open and see scheduled patients that Monday morning. At SERVPRO of Greater St. Augustine/ St. Augustine Beach, we strive to minimize business disruption when it comes to navigating commercial water and fire damage because we know that lost time or down time means a loss in business and income. Our crews will work around your business hours and needs to complete the work, in this case it was working through the weekend to get the facility ready to open on Monday, cease work for the work week, then pick up again over the weekend. 

Fire damage restoration can help restore your commercial property to pre-fire condition, but it’s important to act fast to get fire remediation specialists out as quickly as possible to address the damage. If you find yourself dealing with commercial property fire damages, trust SERVPRO of Greater St. Augustine/ St. Augustine Beach, and our professional fire remediation services that we’re known for. With immediate emergency service 24/7, call us at 904-429-4457 and our trained fire technicians will be there to restore your commercial property damaged by fire.

Welcome to Hurricane Preparedness Week!

5/5/2022 (Permalink)

Here is a picture of our equipment places in the hallway of a water loss in a hotel. We have the manpower and equipment for any size disaster!

Being so close to the water here on Florida's Historic Coast has its beauty and enhances our quality of life. However, there is a downside to being surrounded by so much water, making St. John’s County more susceptible to water damage due to flooding and other storm-related events and damages. SERVPRO of Greater St. Augustine offers rapid response 24 hours a day for 365 days a year. Hurricane Preparedness Week, a campaign led by the National Oceanic and Atmospheric Administration began this past Sunday. Hurricanes are dangerous and can cause major damage from storm surges, wind damage, rip currents, and flooding. We provide board-ups, roof tarps, and content packouts. 

St. Augustine Beach SERVPRO water damage restoration team always arrives at the scene professionally and is prepared with detection equipment, extractors, air movers, and dehumidifiers. SERVPRO understands that using the proper equipment makes a measurable difference in reducing claims loss expenses. We have detection equipment that informs the crew of moisture levels and this gives insight on how to best treat the loss. The faster we arrive on the scene, we can save more of your personal belongings, property, and money. 

The emergency water restoration starts with the call that is made to the office. Our crew chief will put together a scope for the water damage and determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. We have documentation where important content, art, and jewelry can be listed so you stay protected. While this is taking place, water extraction is being conducted using large pumps. The drying and dehumidification steps are next, these are monitored daily by our crews. When the drying goals are met, this means the area affected is dry. SERVPRO ensures to return your home to the pre-water damage condition.  

Call us today for a free estimate (904) 429-4457! 

Lunch & Learn With a Local Property Management Company!

5/5/2022 (Permalink)

A table with chick fil a breakfast at a lunch and learn for local property managers Call our marketing department today for more information or schedule your own lunch and learn at 904-429-4457!

Earlier this week our marketing reps met with May Management, local property management, and Community Association Management firm locally here in St. Augustine, to go over all of the ways that SERVPRO of Greater St. Augustine/ St. Augustine can help with their property restoration needs. 

It was a chance for both SERVPRO and May Management to gain a greater understanding of the service offerings, the areas of expertise, and the resources that each organization can draw upon to accomplish their goals.  It was also a relaxed atmosphere that allowed all of the participants to get to know each other on a more personal level, which allows the business relationship to begin to flourish.

The Lunch & Learn format is just what it sounds like. We provide the food & drinks, whether it's lunch or an early morning breakfast type meeting.  While we are enjoying the provided items, we have an opportunity to discuss in a relaxed and informal setting, the things that make our organizations unique, the goals we have, the services we offer, and the expertise of our teams. We also talk about what would be a good referral for either organization and how we can look for opportunities to provide these referrals, as we go about our daily routines.

Lunch and Learns are a great way to build a network of trusted business partners, which not only benefits each organization but also the customers who are provided with trusted, competent service providers.

If you are interested in participating in a Lunch and Learn, don't hesitate to reach out to our marketing department and get one scheduled in a time frame that works best for your working environment, as well as any dietary restrictions. Your organization will benefit, your customers will benefit, and you won't have to bring a breakfast or lunch that day! What could be better than that? Call and ask for a member of our marketing department today at 904-429-4457!