Recent Posts

Be It Known that: SERVPRO of Greater St Augustine / St Augustine Beach is IICRC certified!

1/20/2021 (Permalink)

SERVPRO Greater St Augustine IICRC certification We have pledged to maintain an awareness of and knowledge about IICRC standards relevant to all operations at SERVPRO Greater St Augustine!

What is IICRC? The Institute of Inspection Cleaning and Restoration Certification Board

What does it mean to be an IICRC certified firm? It means we strictly follow and enforce the latest and best industry practices and standards.

When someone receives an IICRC certification, they are held to the highest of industry standards. This helps keep industry standards high and helps establish a national standard.

When it comes to water damage, fire damage, and mold damage: There is nothing more important than making sure the job is taken care of by an expert. 

Unmatched in technical excellence, IICRC standards are developed to provide the highest quality concepts, terminology and procedures recognized in the cleaning and restoration industry. 

That's why insurance professionals keep an IICRC graduate in their list of contacts, they know only the best receive IICRC certifications.  

Here are some of the many values an IICRC certified firm is expected to uphold:

Respect: An IICRC certified firm is expected to show respect to all customers and staff at all times.

Integrity: It is expected that all certified firms have and practice strong ethical principles. This goes for all aspects of the restoration industry; Marketing, Pricing, Scope of Work, Communication with all respective parties involved, and Execution of the scope of work! 

Responsibility: All IICRC certified firms are expected to treat the scope of work at customers' properties as if it were their own! Something we like to say at SERVPRO is; Treat all customers properties as if it were the Pope's or it was the White House! 

Excellence: Performance, Leadership, and overall excellence are expected out of all IICRC certified firms! 

Expertise: To keep industry standards as high as possible, IICRC requires continuous education courses be taken to keep the certification / license. 

SERVPRO of Greater St Augustine / St Augustine Beach is proud to be a Certified IICRC firm!

(904) 429-4457! Call for a free estimate!

Protect what's important during an active fire!

1/14/2021 (Permalink)

Evacuation Plan map Evacuation plans are critical, we can help you create a digitally formatted all-in-one file, our ERP or Emergency Ready Profile!

How Can I Protect My Family in the Event of a Fire?

1. Include Everyone in the Planning Process

Schedule a family meeting for the entire household, even small kids. Go over exits points, responsibilities—such as who will grab emergency kits—and alternatives in case your original plan falls through. Encourage your family to ask questions and make recommendations of their own. Once you’ve finalized a plan, print several copies and hand them out to each family member. Additionally, tape a copy in common areas, such as the kitchen and living room, where it’s highly visible by all. 

2. Establish an Evacuation Route

There should be at least two established exits out of the home. Once outside, you and your family should follow the same route to a meeting place. The place you meet at should be in close proximity to your home, but not so close that you’re at risk of being injured by the fire. Make sure everyone knows this meeting place and how to get there. 

3. Make Sure Emergency Numbers Are Accessible

If your kids have mobile devices, emergency numbers should be stored. Older kids should also be taught to memorize important numbers, including the fire department or a trusted neighbor or family member’s cellphone digits. 

4. Practice Evacuating

In order for your plan to work, it’s essential to practice it at least a few times a year to make sure your family knows it well. Schedule practice sessions once every three or four months to coincide with testing your home’s fire alarms. This way, your children will know exactly how to take action and what to do in case a fire breaks out. 

The tips above will help keep you and your family safe during a fire. The team at SERVPRO of Greater St. Augustine / St. Augustine Beach provides 24/7 fire restoration services using specialized techniques for smoke and odor removal, water damage, and any other hazards associated with a house fire. Visit them online for a complete breakdown of their fire restoration process and call (904) 429-4457 to discuss your fire plan.

Get it done right... the first time!

1/14/2021 (Permalink)

SERVPRO Mold Removal Advertisement SERVPRO of Greater St Augustine / St Augustine Beach is here to help! We love our communities and we're here for them whenever they need us the most

Recently we had a job come in from a residential homeowner. She experienced water damage a few years ago and she choose to hire a different restoration company to perform water extraction.

To her surprise, when she hired a flooring company to replace her hardwood floors; the flooring company found extensive mold growth hiding under her old hardwood floors. That's when she made the right call and chose SERVPRO of Greater St Augustine / St Augustine Beach to come and take care of the mold and water damage! She won't have to worry about this happening again, because at SERVPRO, we truly make it "Like it never even happened."

Call SERVPRO of Greater St Augustine / St Augustine Beach at (904) 429-4457 for a free estimate! We are dedicated to providing excellent customer service, we encourage you to check out our reviews on Google, Facebook, and Yelp! Check out our YouTube channel, follow us on Facebook, IG, and Twitter! 

First Responders got us covered.. We've got them covered!

1/12/2021 (Permalink)

SERVPRO Truck at a Fire Station SERVPRO proudly supports our all first responders and all healthcare workers! Here we are at a Fire Station Ready about to begin work! (904) 429-4457

We're so happy to help our local First Responders when they reached out to us for help at several of their fire stations!

They know no job is too big or too small for SERVPRO

5 Fire Stations, 10 Fire Stations, 20 Fire Stations... They know they can rely on us! 

Just like we rely on these brave men and women everyday. We thank all First Responders and Fire Fighters for putting their lives on the line everyday to keep us safe. 

We're so grateful to help them ensure their Fire Stations are safe as well, and they can feel comfortable in them. 

SERVPRO salutes veterans, first responders and healthcare workers; especially during these trying times... 

Call today for a free estimate at (904) 429-4457!

Commercial cleaning... area's that might get overlooked

1/9/2021 (Permalink)

SERVPRO Green Means Clean Advertisement SERVPRO of Greater St Augustine / St Augustine Beach takes pride in providing exceptional customer service. We go above and beyond for all customers!

Commercial Cleaning – Don’t forget the Area Above the Ceiling!

It’s a common practice for many hotels, restaurants, and healthcare facilities to plan and budget for hiring a commercial cleaning company for quarterly, semi-annual, or annual cleaning of carpets, floors, and even equipment, to ensure that their guests, residents, patients, and even visiting family members will not only enjoy and provide favorable reviews about their experience, but also that they will not be exposed to any potential health hazards because of the proactive measures that were taken.

At times though, during this planning process, one area that can get overlooked, is above the drop ceiling in the kitchens, dietary, dining, and possibly even patient service areas.  There are several reasons these areas can be so critical.

  1. There is typically more heat in many of these areas, due to the equipment in use, as well as moisture from hot water and steam from dish machines, etc…
  2. Pests are attracted to these areas because of the smells, food and nesting materials they can find, and the darkness and lack of activity.

Contamination from rodent hairs, urine, and feces, is a concern and not to mention the damage they can do from gnawing on electrical wires and other parts of the structure.

And while it may be a common practice for these types of facilities to require their pest control providers to visually inspect the ceilings during their visits and to document any evidence of any of these issues, there is often a disconnect as to who should be responsible for cleaning up what is found.  Very often the documented issues that are found are not taken care of because the pest provider does not offer that type of cleanup service, and the facility itself does not have the manpower or expertise to effectively address these types of issues.

So, the area could remain contaminated, which could contribute to the possibility of several problems:

  1. Any maintenance that requires removal of any ceiling tiles could expose the workers and employees to possible health issues related to rodent contamination.
  2. Food safety could be compromised below the affected areas
  3. Rodent issues could develop to the point where customers or employees start to see live rodents, because the pest company was unable to determine if there was ongoing activity in the building because the original evidence that was documented was never cleaned up!

So, what does all of this have to do with SERVPRO?  Well, I’ll tell you…SERVPRO not only has a team of service professionals capable of quarterly, semi-annual, or annual cleaning of the floors, carpets, equipment, and even walls, but they also have their own products for cleaning and disinfecting the area above the ceiling. Not only that; they are experts at identifying water damage and mold, so while they are working above your ceiling, they can also determine if there are any areas where mold be growing, or water leaks may be evident.

This is a proactive service that while it may not be visible to your guests, residents, visiting family members, and even your own valued employees; it could be more valuable for the protection of “your brand” than any of the other services mentioned.

Why? Because no one wants to find out after the fact that…

  1. You have a rodent issue that is being seen by your customers or employees (and of course, posted on social media), that may have been prevented, because your pest technician noticed new evidence of pest activity, because the old evidence had been removed with the last cleaning.
  2. Mold can cause health effects. 

So, while SERVPRO will not provide any type of rodent or pest control/elimination service, nor give any recommendations as to how to prevent such issues, we will proactively provide the cleaning of these critical areas, so that you can

  • Get more accurate reporting and better service from your pest program provider because you have provided a clean environment in a key area, where any new activity can be recognized and addressed.
  • Proactively monitor this critical area and minimize any damage that might be caused by water leaks; such as the development of mold, weakening of the structural integrity of the building due to excessive moisture, or even ceiling tile replacement due to water damage.

While it is true that many of the services SERVPRO offers are reactive in nature, and that our goal is to be, Faster to any Disaster and to make it "Like it never even happened," it’s also true that, “An Ounce of Prevention, is Worth a Pound of Cure!”  That is especially true when it comes to “Brand Protection.”

YOUR BRAND IS WORTH PROTECTING! Let SERVPRO help you make sure that nothing is overlooked… (904) 429-4457

Not even the area: ABOVE THE CEILING!

The best plan is to be prepared!

1/4/2021 (Permalink)

Hurricane evacuation sign SERVPRO is here to help with Storm Damage Restoration and Cleanup! Restoring homes to preloss condition since 2015! 904-429-4457

Florida is a beautiful state that offers warm year-round temperatures, which is desirable for those who want to escape cold weather. Unfortunately, Florida’s location between the Gulf of Mexico and the Atlantic Ocean also makes it prone to severe weather like hurricanes and tropical storms, which can lead to massive water damages. Protect your property from natural disasters by using the following preparation guide. 

A Guide to Preparing Your Home for Natural Disasters

Prepare Your Home

Power often goes out during severe storms, but when the electricity comes back on, the power surge can damage your appliances and devices. Before the storm hits, unplug all your electrical devices, including your television and microwave. 

Another way to prepare your home for an impending storm is to stock on up food and store it correctly. Purchase plenty of water bottles and canned goods to hold you over for a few days in case stores don’t open immediately. Pack your freezer with ice to salvage your perishables in case the power goes out. 

Pack a Bag

In some cases, inclement weather may be severe enough for you to leave your home. It’s always wise to keep a bag packed with essentials in case you have to go quickly. Everyone in your house should have their own bag, and they should include a change of clothes, toiletries, a first-aid kit, medications, a cell phone, and chargers. It’s also wise to have enough cash for a week’s worth of food and necessities in case power outages prevent credit or debit transactions.

Know Your Evacuation Plans

Before the storm arrives, pick two locations out of the danger zone where your family can meet after an evacuation. Ideally, one place should be close to home, and another one should be far away. Make sure everyone knows the locations and how to reach them. Each member of your household should have a list of emergency contacts, including an out-of-town contact person who can help relay information about your evacuation and well-being to others.

If your home sustained water damage from severe weather, the professionals at SERVPRO of Greater St. Augustine / St. Augustine Beach will bring your home back to its original condition. Their highly trained and certified team provides cleanup and restoration services for clients throughout St. Augustine, FL. In addition to water damage restoration, they also offer mold remediation, fire damage repairs, and emergency storm services. Call (904) 429-4457 to schedule an appointment today or visit them online to learn more about their services. 

SERVPRO can make storm damage "Like it never even happened."

1/4/2021 (Permalink)

SERVPRO Hurricane Advertisement We are professionals at restoring damaged commercial and residential properties! We provide free estimates! Call (904) 429-4457

Thunderstorms and hurricanes are prominent in Florida. Learning to take precautionary measures in the off-season is the best way to minimize the storm damage restoration needed later. Below are some ways you can safeguard your property from serious and costly destruction.

How to Minimize the Damage of a Thunderstorm

1. Prevent Water Leaks

Keep the interior of your home dry and leak-free by inspecting the condition of your roof and siding. Replace any damaged or missing shingles to prevent water from flowing into the attic and the need for storm damage restoration to clear out mold and mildew. Similarly, cracked or missing siding allows moisture to build up in the insulation and leak into the surrounding walls and flooring.  

2. Ensure Water Can Flow Away

When rain falls on your home, it should flow down the roof into the gutters and be safely directed away from the property. If your gutters are dirty, damaged, or installed incorrectly, they can cause water to flow over the edge and pool at the base of the home, weakening the surrounding foundation. Over time, the water will begin to leak into the basement or crawlspace and result in costly storm damage restoration. Clear the gutters of leaves and other debris to allow the rainwater to safely flow through the system. 

3. Stop Objects From Flying Into Your Home

Regularly, trim trees that hang over your home and remove any dead, broken, or diseased branches to prevent them from breaking off and damaging your property. Also, if you have a fence, check the posts a few times a year to ensure they are securely in place. 

As for lawn furniture and decorations, stack them up in a corner or storage closet when not in use. When you know a storm is coming, place small sandbag weights where possible and place heavy outdoor covers over the furniture. You might also install a shrub wall to act as a wind barrier between these objects and your home. 

Unfortunately, it’s not always possible to prevent all storm damage, but when it happens, know that you can turn to the trusted professionals at SERVPRO of Greater St. Augustine / St. Augustine Beach in Saint Augustine, FL. Their highly trained technicians specialize in water extraction, storm damage restoration, and mold remediation. Call (904) 429-4457 for 24-hour emergency service and visit their website for more information about their process.

Are you Emergency Ready?

1/4/2021 (Permalink)

Emergency Ready Profile by SERVPRO Call us today and ask for our marketing department to help you create an Emergency Ready Profile! This helps us minimize business interruption!

As many as 50% of businesses may never recover following a disaster such as a fire, flood, or storm damage.

That's 5 out of 10 businesses, don't let your business become a statistic. We support local businesses and we don't like to see them close down! Especially not due to a disaster like a hurricane, flood, or a fire.

If you are someone who likes to be prepared, we can help you get "Emergency Ready".

SERVPRO of Greater St Augustine / St Augustine Beach is here to help. 

This is a no-cost assessment which allows us (and you) to gather and document important information to help prepare for a disaster.

By having an ERP, your odds of going out of business due to a disaster are dramatically reduced, because the faster the mitigation process begins, the less damage and less expense. 

By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Contact us today at (904) 429-4457 and let's get started! 

at SERVPRO of Greater St Augustine / St Augustine Beach, we care about you and everyone else in the community that we work and live in.

#Greater we are!

Do's & Don'ts After Fire Damage to Your House

1/1/2021 (Permalink)

Young couple looking at paper work, looking concered SERVPRO of Greater St. Augustine is Here To Help 24/7, 365 days a year. Call 904-429-4457 for a free estimate!

A house fire is an unbelievable experience. Although you’ll feel relieved to be safe, you may be overwhelmed by the many tasks ahead. A fire restoration specialist can help address damage to your home. Here are some other helpful steps to take moving forward. 


Document the damage. 

The more information you provide your insurer, the better. When it’s safe to do so, walk around your home and take pictures of all damaged items and fixtures. Creating an inventory of damaged personal belongings is also recommended. Write down a description of the item, how old it is, and estimate the replacement cost. Include any receipts or bills of sale.

Contact your insurance company as soon as possible. 

Once you have all the essential information, report the damage to your insurer. Most insurance companies require a claim within a certain period of time. If you’re not sure how long you have, check your policy documents for more information.


Attempt to clean up the home alone. 

While it may be tempting to clean up, doing so can greatly endanger your health. Fire restoration professionals will come prepared with the necessary protective equipment to perform the task safely. There is also a risk of instability and structural damage, and you should get permission from a contractor before attempting to do work within the home.

Throw away damaged belongings before the adjuster arrives.

An insurance adjuster must evaluate badly damaged items. This helps determine the replacement value of said items, which will go towards the fund you receive from your insurer. 

SERVPRO of Greater St. Augustine / St. Augustine Beach provides 24/7 assistance to help salvage your home after a fire. These professionals can clean all damaged areas, from upholstery to carpeting. They also offer water removal and restoration if the home sustained damage while the fire was being extinguished. Schedule an appointment with this locally-owned and -operated fire restoration company by calling 904-429-4457. You can also learn more about their services online

Happy New Years from SERVPRO!!

12/30/2020 (Permalink)

SERVPRO New Years Advertisement Happy New Years! Make 2021 #Greater than 2020! SERVPRO of Greater St Augustine is here to help 24/7/365 (904) 429-4457

With 2020 (finally) coming to an end, we at SERVPRO of Greater St Augustine / St Augustine Beach hope everyone made it through such a tough year okay and we want to wish you the best in 2021! 

We are proud to have helped many various facilities throughout 2020 with our Certified SERVPRO Cleaned Program; allowing the owners, employees and customers to have peace of mind after our viral pathogen deep cleaning service. 

We are extremely thankful to have made it thru such a tough year and still be able to give back to our communities.

We are happy to have provided Police Departments with free Certified SERVPRO Cleaned deep cleaning and sanitizing services for their patrol cars! We also adopted-a-family with Betty Griffin Center Outreach! Check out our blog about that here!

Again, we hope you had a Merry Christmas and wish you a Happy New Year!