Recent Posts

Are you "Emergency Ready"?

1/16/2020 (Permalink)

As many as 50% of businesses may never recover following a disaster such as a fire, flood, or storm damage.

That's 5 out of 10 businesses, don't let your business become a statistic. We support local businesses and we don't like to see them close down! Especially not due to a disaster like a hurricane, flood, or a fire.

If you are someone who likes to be prepared, we can help you get "Emergency Ready".

SERVPRO of Greater St Augustine / St Augustine Beach is here to help. 

This is a no-cost assessment which allows us (and you) to gather and document important information to help prepare for a disaster.

By having an ERP, your odds of going out of business due to a disaster are dramatically reduced, because the faster the mitigation process begins, the less damage and less expense. 

By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Contact us today at (904) 429-4457 and let's get started! 

at SERVPRO of Greater St Augustine / St Augustine Beach, we care about you and everyone else in the community that we work and live in.

#Greater we are!

4 Tips on Creating an Effective Fire Escape Plan

1/13/2020 (Permalink)

How Can I Protect My Family in the Event of a Fire?

1. Include Everyone in the Planning Process

Schedule a family meeting for the entire household, even small kids. Go over exits points, responsibilities—such as who will grab emergency kits—and alternatives in case your original plan falls through. Encourage your family to ask questions and make recommendations of their own. Once you’ve finalized a plan, print several copies and hand them out to each family member. Additionally, tape a copy in common areas, such as the kitchen and living room, where it’s highly visible by all. 

2. Establish an Evacuation Route

There should be at least two established exits out of the home. Once outside, you and your family should follow the same route to a meeting place. The place you meet at should be in close proximity to your home, but not so close that you’re at risk of being injured by the fire. Make sure everyone knows this meeting place and how to get there. 

3. Make Sure Emergency Numbers Are Accessible

If your kids have mobile devices, emergency numbers should be stored. Older kids should also be taught to memorize important numbers, including the fire department or a trusted neighbor or family member’s cellphone digits. 

4. Practice Evacuating

In order for your plan to work, it’s essential to practice it at least a few times a year to make sure your family knows it well. Schedule practice sessions once every three or four months to coincide with testing your home’s fire alarms. This way, your children will know exactly how to take action and what to do in case a fire breaks out. 

The tips above will help keep you and your family safe during a fire. The team at SERVPRO of Greater St. Augustine / St. Augustine Beach provides 24/7 fire restoration services using specialized techniques for smoke and odor removal, water damage, and any other hazards associated with a house fire. Visit them online for a complete breakdown of their fire restoration process and call (904) 429-4457 to discuss your fire plan. 

3 Proactive Steps To Reduce Storm Damage

1/12/2020 (Permalink)

Thunderstorms and hurricanes are prominent in Florida. Learning to take precautionary measures in the off-season is the best way to minimize the storm damage restoration needed later. Below are some ways you can safeguard your property from serious and costly destruction.

How to Minimize the Damage of a Thunderstorm

1. Prevent Water Leaks

Keep the interior of your home dry and leak-free by inspecting the condition of your roof and siding. Replace any damaged or missing shingles to prevent water from flowing into the attic and the need for storm damage restoration to clear out mold and mildew. Similarly, cracked or missing siding allows moisture to build up in the insulation and leak into the surrounding walls and flooring.  

2. Ensure Water Can Flow Away

When rain falls on your home, it should flow down the roof into the gutters and be safely directed away from the property. If your gutters are dirty, damaged, or installed incorrectly, they can cause water to flow over the edge and pool at the base of the home, weakening the surrounding foundation. Over time, the water will begin to leak into the basement or crawlspace and result in costly storm damage restoration. Clear the gutters of leaves and other debris to allow the rainwater to safely flow through the system. 

3. Stop Objects From Flying Into Your Home

Regularly, trim trees that hang over your home and remove any dead, broken, or diseased branches to prevent them from breaking off and damaging your property. Also, if you have a fence, check the posts a few times a year to ensure they are securely in place. 

As for lawn furniture and decorations, stack them up in a corner or storage closet when not in use. When you know a storm is coming, place small sandbag weights where possible and place heavy outdoor covers over the furniture. You might also install a shrub wall to act as a wind barrier between these objects and your home. 

Unfortunately, it’s not always possible to prevent all storm damage, but when it happens, know that you can turn to the trusted professionals at SERVPRO of Greater St. Augustine / St. Augustine Beach in Saint Augustine, FL. Their highly trained technicians specialize in water extraction, storm damage restoration, and mold remediation. Call (904) 429-4457 for 24-hour emergency service and visit their website for more information about their process.

Don't forget to clean above the ceiling!

1/9/2020 (Permalink)

Ceiling tiles photo Often overlooked area; above the ceiling could host pest activity, and other issues.

Commercial Cleaning – Don’t forget the Area Above the Ceiling!

It’s a common practice for many hotels, restaurants, and healthcare facilities to plan and budget for hiring a commercial cleaning company for quarterly, semi-annual, or annual cleaning of carpets, floors, and even equipment, to ensure that their guests, residents, patients, and even visiting family members will not only enjoy and provide favorable reviews about their experience, but also that they will not be exposed to any potential health hazards because of the proactive measures that were taken.

At times though, during this planning process, one area that can get overlooked, is above the drop ceiling in the kitchens, dietary, dining, and possibly even patient service areas.  There are several reasons these areas can be so critical.

  1. There is typically more heat in many of these areas, due to the equipment in use, as well as moisture from hot water and steam from dish machines, etc…
  2. Pests are attracted to these areas because of the smells, food and nesting materials they can find, and the darkness and lack of activity.

Contamination from rodent hairs, urine, and feces, is a concern and not to mention the damage they can do from gnawing on electrical wires and other parts of the structure.

And while it may be a common practice for these types of facilities to require their pest control providers to visually inspect the ceilings during their visits and to document any evidence of any of these issues, there is often a disconnect as to who should be responsible for cleaning up what is found.  Very often the documented issues that are found are not taken care of because the pest provider does not offer that type of cleanup service, and the facility itself does not have the manpower or expertise to effectively address these types of issues.

So, the area could remain contaminated, which could contribute to the possibility of several problems:

  1. Any maintenance that requires removal of any ceiling tiles could expose the workers and employees to possible health issues related to rodent contamination.
  2. Food safety could be compromised below the affected areas
  3. Rodent issues could develop to the point where customers or employees start to see live rodents, because the pest company was unable to determine if there was ongoing activity in the building because the original evidence that was documented was never cleaned up!

So, what does all of this have to do with SERVPRO?  Well, I’ll tell you…SERVPRO not only has a team of service professionals capable of quarterly, semi-annual, or annual cleaning of the floors, carpets, equipment, and even walls, but they also have their own products for cleaning and disinfecting the area above the ceiling. Not only that; they are experts at identifying water damage and mold, so while they are working above your ceiling, they can also determine if there are any areas where mold be growing, or water leaks may be evident.

This is a proactive service that while it may not be visible to your guests, residents, visiting family members, and even your own valued employees; it could be more valuable for the protection of “your brand” than any of the other services mentioned.

Why? Because no one wants to find out after the fact that…

  1. You have a rodent issue that is being seen by your customers or employees (and of course, posted on social media), that may have been prevented, because your pest technician noticed new evidence of pest activity, because the old evidence had been removed with the last cleaning.
  2. Mold can cause health effects. 

So, while SERVPRO will not provide any type of rodent or pest control/elimination service, nor give any recommendations as to how to prevent such issues, we will proactively provide the cleaning of these critical areas, so that you can

  • Get more accurate reporting and better service from your pest program provider because you have provided a clean environment in a key area, where any new activity can be recognized and addressed.
  • Proactively monitor this critical area and minimize any damage that might be caused by water leaks; such as the development of mold, weakening of the structural integrity of the building due to excessive moisture, or even ceiling tile replacement due to water damage.

While it is true that many of the services SERVPRO offers are reactive in nature, and that our goal is to be, Faster to any Disaster and to make it Like it never even happened, it’s also true that, “An Ounce of Prevention, is Worth a Pound of Cure!”  That is especially true when it comes to “Brand Protection.”

YOUR BRAND IS WORTH PROTECTING! Let SERVPRO help you make sure that nothing is overlooked…

Not even the area: ABOVE THE CEILING!

How to prepare your home for a natural disaster

1/7/2020 (Permalink)

Florida is a beautiful state that offers warm year-round temperatures, which is desirable for those who want to escape cold weather. Unfortunately, Florida’s location between the Gulf of Mexico and the Atlantic Ocean also makes it prone to severe weather like hurricanes and tropical storms, which can lead to massive water damages. Protect your property from natural disasters by using the following preparation guide. 

A Guide to Preparing Your Home for Natural Disasters

Prepare Your Home

Power often goes out during severe storms, but when the electricity comes back on, the power surge can damage your appliances and devices. Before the storm hits, unplug all your electrical devices, including your television and microwave. 

Another way to prepare your home for an impending storm is to stock on up food and store it correctly. Purchase plenty of water bottles and canned goods to hold you over for a few days in case stores don’t open immediately. Pack your freezer with ice to salvage your perishables in case the power goes out. 

Pack a Bag

In some cases, inclement weather may be severe enough for you to leave your home. It’s always wise to keep a bag packed with essentials in case you have to go quickly. Everyone in your house should have their own bag, and they should include a change of clothes, toiletries, a first-aid kit, medications, a cell phone, and chargers. It’s also wise to have enough cash for a week’s worth of food and necessities in case power outages prevent credit or debit transactions.

Know Your Evacuation Plans

Before the storm arrives, pick two locations out of the danger zone where your family can meet after an evacuation. Ideally, one place should be close to home, and another one should be far away. Make sure everyone knows the locations and how to reach them. Each member of your household should have a list of emergency contacts, including an out-of-town contact person who can help relay information about your evacuation and well-being to others.

If your home sustained water damage from severe weather, the professionals at SERVPRO of Greater St. Augustine / St. Augustine Beach will bring your home back to its original condition. Their highly trained and certified team provides cleanup and restoration services for clients throughout St. Augustine, FL. In addition to water damage restoration, they also offer mold remediation, fire damage repairs, and emergency storm services. Call (904) 429-4457 to schedule an appointment today or visit them online to learn more about their services. 

2019 Thank you from SERVPRO of Greater St Augustine

1/3/2020 (Permalink)

On behalf of the entire team at SERVPRO Greater St. Augustine/St. Augustine Beach; as 2019 comes to a close, we would like to take this opportunity to say “Thank you.” 

Thank you to our business partners for helping us by:

Providing special expertise to help us complete some of our jobs, or for:

Referring your clients or customers to SERVPRO, trusting us to take care of them, and to provide professional, ethical, and guaranteed service, when they needed it most.

We would also like to thank all of our customers, who chose SERVPRO OF GREATER ST. AUGUSTINE/ST. AUGUSTINE BEACH to provide whatever service they needed in 2019.

And while SERVPRO has always had the goal to make it “Like it never even happened,” our overriding mission has always been to provide the best customer service experience possible, especially when dealing with stressful, disruptive situations.

So, if we were successful in meeting or exceeding your expectations; the highest compliment you could give us would be to refer us to a friend, neighbor, or business associate who may face a similar situation in the future. Or an online review!

If we fell short in meeting your expectations in some way, we are sorry and please let us know so we can apologize and make sure it never happens again.

Once again, thank you from the entire team at SERVPRO GREATER ST. AUGUSTINE/ST. AUGUSTINE BEACH.  We are grateful to live and work in St. Augustine and St. Johns county, and we are here for you if you should need us in 2020 or beyond! Happy New Year!

Happy Holidays!!

12/24/2019 (Permalink)

We want to wish you a very Merry Christmas and a Happy Holidays from SERVPRO of Greater St Augustine!! Here is a cute Christmas story, SERVPRO edition!

'Twas the night before Christmas, when all thru the shop

Not an item was clean, not even a mop

The Dehu's were stacked in the truck with care

In hopes that Rick I. would soon be there

The owners were nestled, snug in there SERVPRO threads,

While visions of convention checks, danced in their heads

The Yes ma'am in her office, and I in my cube

We had just settled down for a long binge of YouTube

When out of the office, there arose such a clatter

We sprang from our chairs to see what was the matter

Away to the WIP board, I flew, like a flash

Broke down the door, dropped my coffee, splash

The moon on the crest of a newly polished van,

The SERVPRO franchise finishes it's Emergency Ready Plan

When what to my wondering eyes did appear,

But a new commercial job to finish, before end of year

With a tall, slender driver, so lively and quick

I knew in this moment, this must be the Rick.

More rapid than Eagles, the ProMasters that came

He whistled and shouted for his team by name,

"Hey Dale, Steve, Susan and Sally, go get Mike, Chris, Alex, and Ally!

To the top of the doors to the top of the walls! Now, document, document, document all!"

As before each job they all worked to comply,

There are very strict procedures and programs, we must qualify,

So onto the job site, the team, they flew

With a truck full of products, and Rick I, too

And then in a twinkling, I heard in the drive, the workers behave like a buzzing bee hive

As I started the scope, and was turning around, into the structure Rick I went, with a bound

He was dressed all in green from his head to his foot,

and his clothes protected with PPE from ashes, and soot

A bundle of equipment, he had gathered from the truck,

He emerged determined to clean up this muck

His eyes, how they twinkled, thru those protective goggles

His cheeks were rosy from the mask, protecting his tonsil's

His branded attire was crisp to the look,

He and his team regained control, in which the fire had took

The test sponge he held tight in his hand, for the smoke in every crevasse, was crammed

He and the team worked fast and steady, to make sure the customer and business were ready

Their level of attention to detail was surprising in itself, they cleaned and wiped every book on the shelf

With a wink of his eye and a twist of his head, he gave the customer a sense that there was nothing to dread

He spoke not a word but went straight to work, he filled all the forms and he said, with a smook

"Get it all uploaded, quick and fast, we don't want audit to look at this last"

He sprang to the truck to give his team a signal, and away they all flew, to the orange house at old Seminole,

But I heard him exclaim, as the COI was gladdened, "Don't forget, we make it like it never even happened."

Merry Christmas everybody   

How Does Black Mold Affect Pets?

12/20/2019 (Permalink)

When homeowners notice mold, they often rush to contact a mold remediation company to mitigate the issue. Mold grows in moist areas like the bathroom, kitchen, garage, and basement. Pets may be exposed to mold as they breathe in the air in these spaces or if they lick or brush up against the spores. Here is a guide to help you understand the potential consequences mold exposure has on your furry family members. 

Understanding the Effects of Mold on Pets

What Are Mold Exposure Symptoms?

Dogs and cats who are exposed to mold may experience lung problems like coughing, nasal discharge, and sneezing. They might show signs of digestive distress like vomiting and diarrhea, and they can have seizures or bleed from their nose or mouth.

Pets with mold allergies will be especially sensitive to the spores and are likely to experience more severe symptoms than animals without the allergy. For example, they may have itchy skin rashes that other pets in the home don’t have. Plus, pets who are exposed to mold over long periods can develop fungal infections that suppress their immune system and make them vulnerable to other conditions.

What Should I Do to Remove It?

Never try to mitigate mold yourself. Unfortunately, most DIY options like treating the area with bleach can release spores into the air and worsen the problem for pets and people.

Instead, call a mold remediation team to address the area. They will use safety gear and protocols to remove the spores from the air and surfaces without endangering your family. Once the mold remediation team is finished, your home will be safe for your furry friends.

How Can I Prevent Mold?

Reduce the likelihood of mold growth by installing ample ventilation in the bathroom and kitchen to pull moisture outside. Use dehumidifiers to minimize the water in the air to below 50% to make it difficult for the mold to grow. Frequently wash your pet’s food and water bowls and wipe down their kennels or cages, making sure that they dry quickly. Sanitize hard surfaces like flooring and tiles with a mixture of bleach and water and clean air ducts every two years to address any mold growing inside the piping. 

If you live in Saint Augustine, FL, and need mold remediation, contact SERVPRO of Greater St. Augustine / St. Augustine Beach. The cleanup and restoration specialists help residential and commercial clients safely remove mold to promote a healthier home or business. Call (904) 429-4457 or visit the website for information on their emergency cleaning services to restore your building for humans and pets alike.

What Does Fire Restoration Entail?

12/16/2019 (Permalink)

Whether it started in a nearby brush or right on your stovetop, a fire can wreak havoc on your home. That is why it’s crucial to contact a fire restoration crew as soon as the damage is done. If you’re wondering how they repair properties, the guide below lists the steps of the restoration process. 

5 Steps to the Fire Restoration Process

1. Inspection

The fire restoration crew will start by putting on safety gear so they can enter the site without inhaling smoke particles. Then, they’ll conduct a thorough inspection of the building, making a note of any fire, smoke, or water damage they encounter along the way.

2. Containment

To prevent the smoke particles from drifting throughout the property and causing further damage, such as discoloration, the fire restoration crew will block off the most damaged areas. This is also important because soot inhalation can cause respiratory issues. If the fire consumed the roof, they will cover the area with a tarp to protect the property from the elements.

3. Water Damage Restoration

If water was used by the property owners or firefighters to stop the fire from spreading, there may be water damage to address as well. The crew might have to rip out soggy carpets and remove wet wallpaper or insulation to prevent future mold growth. If mold has already begun to grow, they will execute remediation tactics to prevent it from spreading. 

4. Fire Damage Restoration

This labor-intensive stage begins with soot removal on the walls and ceilings of the property. The crew has to be careful when removing the smoke damage, so that the particles don’t become airborne and circulate throughout the indoor air supply. To remove particles already floating around, they may use an air scrubber. The crew will also work on restoring charred upholstery, window treatments, and mattresses.

5. Home Repair

Finally, the crew will wrap up the fire restoration process by addressing structural and aesthetic damage to the home. This might include reconstructing walls, frames, or support beams, replacing drywall or flooring, and repainting walls.

If your home has been damaged by a fire, turn to SERVPRO of Greater St. Augustine / St. Augustine Beach in Saint Augustine, FL, for help. They help families affected by flooding, fires, and storms with their remediation and restoration services. They also offer emergency cleaning and water extraction services. To schedule an appointment, call (904) 429-4457 and visit their website to learn more about their skills.

2019 Annual Christmas Party!

12/16/2019 (Permalink)

SERVPRO's end of the year party SERVPRO employees gathered around a delicious meal provided by tijuana flatts and enjoying beverages that were brewed locally!

Another great year for us here at SERVPRO of Greater St Augustine / St. Augustine Beach!!

As per usual, we celebrated the year with an end-of-year Christmas Party! This year, Ancient City Brewing was kind enough to host and provide drinks! Thanks to ACB for the room to host the party and the delicious brews and wines!!

Also, thank you to tijuana flatts for providing the excellent food!

This year's Christmas party was a real success. Almost every one of our employees were able to make it and if you check out the pictures on FB and IG you can tell everyone was having a great time!

Congratulations to Carlos on winning the "ugly sweatshirt contest", what a sweatshirt.

We played a game called White Elephant Gift, a game where everyone wins, but gifts can be stolen/ stolen back!! What a blast it was to watch!

Happy holiday season to all our employees, customers and everyone else!!

Enjoy your holiday season, but keep us in mind if disaster strikes!! If it does, Call your local SERVPRO of Greater St Augustine / St Augustine Beach at (904) 429-4457, we will be there in no-time to make it look "Like it never even happened."