What our Customers say...
John O’Neal showed up on-site within 30 minutes of our call!! He answered all my questions and ensured our needs were met! MJ and Josh were very professional as well! Great team! They worked around our schedule to ensure we were able to continue with our business without delay! Throughout the entire time, John kept me informed of each process! Amazing job! I highly recommend them!!!
Massive shoutout & thank you to SERVPRO of Greater St. Augustine for helping us in our time of need. We came home from dinner & found our home flooded with aquarium water after one of our tanks cracked. It was a holiday weekend & they still showed up in less than an hour & began the process of cleaning up our home. They explained why demolition was needed & documented the whole process for insurance. We were excited to hear they offered rebuild services & could put us back together. They even packed up our contents and put the house back the way it was after the rebuild! We cannot thank them enough for assisting us & making our home even more beautiful than it was before, paying attention to every little detail/concern we had, and for getting us back in our home before the holidays!!!
Joey and Josh went above and beyond and worked incredibly hard to help with water damage in our house. Would very highly recommend SERVPRO of Greater St. Augustine!
Jeanette, Sierra, and several Kens (!) were exceptionally helpful and professional after I accidentally flooded my house. All communications were clear and concise. They were so helpful and I'm so grateful to them for quickly getting us back into our home. Thank you!!
SERVPRO of Greater St Augustine was quick to start our water damage cleanup/dry out process. They did a great job of explaining the process & documenting for my/insurance records. I got a daily call from Joey letting me know what time he would be out to check all the moisture levels. My dog is going to miss his daily visits. They made a not easy situation go as easy as we could imagine. I sure hope I don’t need emergency water clean-up services again, but if I do, I’d this use SERVPRO again!
The SERVPRO of Greater St. Augustine team which came for the storm damage in my basement was excellent! They were professional, responsive, knew what they were doing, and provided me with very good explanations for what they were doing. Even though there was extensive damage in the area, they responded by phone and/or text when I had a question. They came when they said they would and completed the job in a thorough manner. I am a grateful customer and would recommend them for any job! Thank you!
"Company was forthright, saved me a headache and money with the worry of flood damage. Would highly recommend SERVPRO of Greater St. Augustine/ St. Augustine Beach."
We are very pleased with the results of our experience with SERVPRO of Greater St Augustine/ St. Augustine Beach. The technicians were courteous, accommodating, and skilled, doing their best to help us meet our deadlines for this rental unit. The office staff was courteous, as well, very efficient and helpful in dealing with our insurance carrier. We highly recommend SERVPRO of Greater St Augustine.
I got home and found water everywhere. My toilet had overflowed. I called SERVPRO and they were at my home within the hour. They were very knowledgeable and explained everything as they went about their business. It’s still a work in progress as this just happened yesterday, but I would highly recommend them to friends and neighbors. My workers were Larry, Andris, and Jr. Thanks, guys!
Everyone was very friendly and helpful!
We are currently using SERVPRO of Greater St. Augustine for water extraction and restoration services (work is ongoing). They have been professional, courteous, and responsive every step of the way, even managing to get the restoration process underway sooner than expected! The furniture move-out process was seamless and despite yesterday's demolition work (had to remove part of the ceiling) they left the area tidy and neat at the end of the day. The second time we have used this company and are very pleased with their services.
We are currently using SERVPRO of Greater St. Augustine to have repairs done for some water damage. So far, they have exceeded our expectations. The work they have performed as of now has been excellent! Everyone is friendly and professional. When they leave at end of the day, the place has been nice and tidy. Communication with the office staff has been excellent also. Five stars so far! This is the second time we used their service. Highly recommended.
"This place went above and beyond to make sure that we had such a great experience with them. They were diligent and professional and extremely easy to work with! I highly recommend them if you are in need of someone!"
These guys very were responsive to dry out and mitigate the affects of a long standing kitchen water leak. Quickly demolished the affected area removing contaminated kitchen cabinets and dry wall. Removed all mold. Rebuilt the kitchen "Like it never even happened." John, Jesse, Valentin and Norbert were diligent, responsive and professional! They should all get bonuses as they represented the SERVPRO brand very well.
Great SERVPRO location, friendly and professionally trained staff, knowledgeable office. Can't say enough about them going above and beyond to ensure all work is done properly and is covered by our insurance carrier.
"Valentine and Jesse did a great job with the reconstruction!"
"In reviewing the incidents around the damage to my property, the help and mediation provided by SERVPRO stands out as exemplary, timely, and especially ready to provide up-to-date information on the course of recovery. They shined and I would return to them if necessary."
No recommendations! The service provided was impeccable and outstanding! The reconstruction team assigned to do our construction project was both polite and courteous. From the onset the reconstruction team was knowledgeable, well trained, well skilled as well as top performers in the trade industry. I would recommend the Greater St Augustine SERVPRO Franchise and their staff to anyone. Thank you!
"10/10. Great service, very knowledgeable, efficient and friendly crew. I would recommend this SERVPRO franchise without hesitation."
"I recently hired SERVPRO for mold remediation on my personal home. Being that I've never been through the process before personally, I had a lot of questions and concerns. From start to finish I was informed and educated throughout the whole process with Danny and Kenny. Danny and the crew came in and cleaned/remediated the mold sufficiently. That led to a clear final test! I have been so pleased with this company thus far, that I have hired them now for the recon remodeling part. Highly recommended! Thanks Guys!"
A pipe in the wall behind the water closet cracked and leaked for an extended period of time. SERVPRO of Greater St. Augustine performed both the remediation and reconstruction work. They were very professional in all of their activities, friendly and easy to work with. They offered detailed estimates for multiple solutions and helped us to arrive at the best option. All employees that came to the house were also adhered rigorously to COVID-19 safety protocols. We were very pleased with their work, would use them again, and would recommend them.
We recently built a new home in St. Augustine and a new Office was needed to replace the Work Shop which was in the original house plans. Knowing SERVPRO performed reconstruction work, I called on Greater St. Augustine to perform the redesign and construction. It need not only be a functional space but a comfortable one as well. SERVPRO of Greater St. Augustine knocked it out of the park. Their Reconstruction team were both polite and courteous. It was obvious they were well trained, knowledgeable and well skilled in this trade industry. I would recommend Norbert, Reconstruction Project Manager; Roger, Team Lead; as well as the rest of their staff to anyone. Thank you for the great work, SERVPRO of Greater St. Augustine!!
SERVPRO in St. Augustine was phenomenal! I had no clue where to begin when my house flooded, was immediately overwhelmed with the thought of how much it would cost and if insurance would cover it, and dreading how much of a nightmare it might be to get insurance to cover it. I called them after hours. They had a couple guys out within a half hour. Extremely nice and professional and went right to work without hesitation. I was very happy for their quick response because I knew the importance of drying out immediately to avoid a lifetime of mold problems in my house if it didn't get taken care of immediately. On top of great service on site, their communication with my insurance company was impeccable. I didn't have to pay a dime to have them come out, and they were immediately on top of it with my insurance company to make sure everything got covered and paid by my insurance. I can't praise their expertise or professionalism enough. I will recommend them to everyone and anyone.
"If ever there were a company that deserved MORE than 5 stars, this would be it! I have been flooded 4 times in 4 years with 3 hurricanes and most recently with the Nor'Easter. I might be the most skeptical consumer out there after being taken advantage of by SO many businesses and people throughout these ongoing traumas. When I met David for my most recent flooding, I was initially quite wary because I believed this franchise of SERVPRO would be just more of the same that I have dealt with over these past years...... I cannot even express how shocked I was to find I was SO SO SO wrong. David and his crew treated me like family! This truly is a big name company with a small town loyalty and COMMUNITY at heart!!!! I am so grateful to have been referred to them by another very happy customer, and will forever spread the word at what an outstanding company they are. THIS SERVPRO has an owner and crew that are not only professionals and highly skilled at their trade of saving homes, but they are kind, compassionate, and full of integrity. What a rarity!!!! THANK YOU to everyone at this company for restoring my faith (and my home)!!!"
"Very friendly extremely professional."
I truly cannot rave about this franchise enough. Important to note SERVPRO is a franchise so only base your decision on reviews of a specific location! That said, we had severe mold damage in our rental that we discovered after I began experiencing serious health issues. The mold was all "invisible" (behind walls, under floors etc.), so we needed experts to come help us locate the problem areas and figure out a proper remediation protocol that would not end up worsening the situation (be VERY careful who you trust to remove mold... NEVER use bleach on mold and never just cut it out yourself or you'll cause the toxins to disperse into the air even more). SERVPRO came in and quickly drew up a very specific and detailed plan for us for each problem area. They can either just do the remediation and/or the rebuild as well. They also enlist a third party for testing before and after to ensure all the mold is gone. Their office, Sarah, their head contractor, Norbert, and their project manager, Kenneth, literally went above and beyond every single step of the way. They called every single morning to let us know they were on their way and every afternoon with updates. They worked with us for any modifications or changes during the entire process and answered dozens of questions. They ensured everything was done to our satisfaction and when we had ONE small issue they completely re-did it no questions asked. They helped us every step of the way with insurance and found ways to save us money as well. I truly was sad to not have a reason to talk to their team daily anymore when everything was finished. If you ever need any remediation done, this is the company to go with! Thank you Sarah, Norbert and Kenneth for everything!
They always made feel assured in their work and they even made me laugh when I was down about my house flooding. They are an amazing group of men and the company has been amazingly patient with me and so nice. I would recommend SERVPRO to anyone and I would definitely recommend those three men who worked so hard on my home. Thank you guys so much I wish I could do more for y’all but thank you thank you thank you!!!!
This franchise exceeded my expectations, from the initial call to the office speaking with Sarah, to the on-site personnel. Kenneth the production manager, went above and beyond to make sure we had a positive experience. Many thanks
So much equipment... you guy's are incredible!
SERVPRO did a great job cleaning the house!
All of SERVPRO of Greater Saint Augustine and Saint Augustine Beach's current customers seem very pleased. They are doing a great job!
Sarah was great about communicating with me about the services, the date and time the services would be rendered and called me back when she promised. Her customer service was above and beyond. The SERVPRO onsite personnel was just as good as Sarah. Both of them were polite and respected our property.
Zach and his team were extremely professional, friendly, and efficient. I highly recommend Zach and SERVPRO of Greater St. Augustine.
"Very much appreciate the hard work you guys have been doing an excellent job!"
Dennis was very informative and I cant begin to thank you guys enough
I really appreciate the hard work from you guy's cleaning and disinfecting my restaurant
Many thanks, I will continue to use you guys when needed
"You guys did great, this is incredible"
Mold mitigation in my car, great customer service overall. Job well done.
10/10 Very happy with the disinfectant and sanitizing these guys did!
"The service was great"
"10/10, Great job"
"Jon L. and Sadario H. were exceptional! They went above and beyond my expectations and I can't thank your crew enough!!"
"These guys are true professionals!"
"Many thanks to this SERVPRO for such a quick response!"
"Kenny knows his stuff. Great experience. Thanks!!"
"Thank you for your support on behalf of St. Johns County seniors!"
"SERVPRO was there for me from start to finish, they took care of all water damage, they provided a pack out service and they were super professional throughout the entire process! Thanks."
"You all did a wonderful job, and I will use you all again! Very professional and great!"
"Perfect every time."
"Thank you Ken J. and Roderick R. for a job well done. Thanks for taking that extra step to make sure the dirt and dust didn’t travel throughout my house. Very kind and considerate"
"Thank you for taking care of us and our home."
Candace had a long term job with us and she sent our Production Manager a testimonial about how happy she's been with our team;
"I would like to commend your team on their professionalism and service over the last three weeks!"
Hello- I just wanted to let everyone back at the office know how truly impressed we’ve been with your employees so far!! From the timeliness in getting to our house in an emergency on Saturday, to their thoroughness in explaining everything along the way, they’ve been such life savers during this otherwise stressful situation. A special shout-out to Ken and Mike for their back-breaking work today!!! Not an easy job tenting such a large open area, but they were amazing— so friendly and polite, always taking the time to answer my many questions ?? Thanks again! Maureen R
Very impressed with the knowledge and courtesy of the on-site team! My concerns were addressed and prioritized. Thank you SERVPRO of Greater St Augustine / St Augustine Beach!!
Thank you SERVPRO of Greater St Augustine! Manny was very nice and answered all of my many questions about the water damage
"We had a horrific flood due to our water heater The group at SERVPRO were so efficient and caring . They made a very stressful situation seem manageable . I called a lot and they were always so patient and took time to explain the details!.. Thanks Guys !"
I was overall very happy with this SERVPRO's service! They were always prompt, polite and courteous!
William gave us excellent scores when we asked for feedback and his satisfaction with our service. He very much appreciated our technicians genuine concern and urgency while they performed a cleaning service. We appreciate his feedback and will continue to provide service which results in this type of satisfaction!
Very good Service! They called me each time before they were coming out, and were responsive to my requests for help. We had a pipe burst under the kitchen sink and SERVPRO of Greater Saint Augustine showed up within 2 hours of me calling for help and brought in a team of workers who commenced mitigation immediately.
Tiffany gave us a perfect score on her customer satisfaction report! She appreciated how professional and thorough our team was when performing service at her property. She was happy with how we prioritized her concerns and with how we stayed in contact with her throughout the job! Thanks for the perfect score Tiffany!!
We had a water heater line burst on the second floor of my condo and SERVPRO of Greater St Augustine / St Augustine Beach made the process worry-free from the minute I called their office to the very end of the project.
Dawn gave us excellent scores when we asked for her feedback on a water loss job we did for her property! She valued our efficient service and attention to detail while keeping her informed throughout the whole process. We appreciate her feedback greatly and will continue to strive for 10/10's from all of our clients!
Lawrence raved about our services when we handled their water damage issues. We look forward to serving him again!
Ralph used our cleaning service and was satisfied with the result! We appreciate his recommendation and look forward to future business with him.
David gave us a perfect score for our professionalism and attention to detail while he was suffering a water issue in his home. We were happy to assist him during a stressful situation and look forward to continuing business with David in the future!
The Hair Loft was incredibly happy with our services. They gave us 10/10 for our efficient service, understanding nature, and positive attitude as we took care of their facility for water damage.
A local church, First United Methodist, had water damage due to an HVAC leak. They called SERVPRO of Greater St Augustine / St Augustine Beach to perform restoration. When we were finished, they gave us a perfect score on their customer satisfaction report! We love to help our local churches!
Marianne had water damage due to a roof leak! She called SERVPRO of Greater St Augustine / St Augustine Beach to handle the headache for her and she was so happy with our service, she gave us a perfect score on her customer satisfaction report! Thanks Marianne
We were proud to assist our local FLORIDA NATIONAL GUARD when they experienced severe water damage! They gave us excellent scores on their customer satisfaction report! It was an honor for us to perform mitigation there and to make it "Like it never even happened."
Thank you for all your work! We appreciate your company's community involvement too!
I appreciate you all deeply. This is more helpful than you will ever know. Many blessings to you.
A local Restaurant gave us all tens on the certificate of satisfaction. The restaurant signer said we did a great job!
The flood happened out of no where. The water rain for about 10 minutes. We called you guys and the guys have been wonderful! They checked in with us everyday and came early but late enough for us to have time for coffee.
The guys were courteous, kind, and attentive and very professional!
Customer gave all 10's on survey for politeness, promptness, explanation of the process, confidence, and professionalism portrayed by SERVPRO via the Certificate of Satisfaction!
Thanks for your help and assistance. It’s so nice to work with a company that cares about their reputation and gives excellent customer service. When I get a chance I’ll post a review on your social media platforms.
Wonderful company! Thank you Jessie and Dennis for your excellent communication skills and promptness in this clean!
I appreciated your demeanor and professionalism when you came by. It's clear that you are good at what you do.
"We had water damage and SERVPRO performed restoration for us. They were great!"
"This team is Great - Thank you!!"
"We were very appreciative of everything done by SERVPRO. Thanks-a-million!"
Kurt had water damage at his residence, he called on SERVPRO of Greater St Augustine to take care of it for him and he was glad he did! He gave us an excellent score on his customer satisfaction report! We appreciate the opportunity to assist people in their time of need and we enjoy helping others. Thanks Kurt!
I was very pleased with the team and the professionalism, knowledge, and urgency they displayed during the duration of the job! I would happily recommend this franchise to my friends or neighbors!
Due to water damage, Kari needed our reconstruction service. On her customer satisfaction report, she said she was so satisfied with her customer experience she would recommend SERVPRO to her friends and colleges!
Sean B needed our build-back service. Sean was so impressed with our reconstruction team, he gave us a perfect score on his customer satisfaction report! Thank you Sean
Doug experienced water damage and he called us to help, when we finished Doug gave us perfect scores on our Customer satisfaction report. We were happy to help, thanks again Doug!
Carole G called on us when she had water damage and when we were finished with remediation, she gave us a perfect score on her customer satisfaction report! Thanks again Carole
Heide gave us excellent feedback on our customer satisfaction report and gave us 10s across the board. She was very impressed with how knowledgeable our on-site personnel was when she had questions about the job.
Holly experienced water damage and she turned to SERVPRO of Greater St Augustine / St Augustine Beach for remediation. When remediation was complete; Holly gave us great feedback on our customer satisfaction report! Thanks Holly, we were glad to help.
Todd had severe storm damage to his home after a hurricane, and SERVPRO of Greater St Augustine made the 5 hour drive across the state to be his disaster recovery team. Todd exclaimed, "Manny and Kenny were excellent on this job!" #Greater we are! Call (904) 429-4457 if you ever need us to be YOUR disaster recovery team!
Sean returned from work to find his home had flooded with water, and in his time of need he called us to take care of his home. Sean gave us a perfect score on his customer satisfaction report, 10's across the board! Thanks Sean! We were happy to help.
James P experienced severe storm damage due to Hurricane Michael. James exclaimed
"Thanks for the immediate response during hurricane Michael! Your team out of St. Augustine, lead by Kenny and
Randy were a pleasure to work with."
Eric had water damage and he chose to call us. Eric gave us a perfect score on his customer satisfaction report and couldn't be happier with our service. Thanks again Eric, we were happy to help
Kari had severe water damage and she came to us for remediation. Kari was so pleased with her experience with us, she gave us a perfect score on her customer satisfaction report! Thanks again Kari
Kerrie experienced water damage from a toilet leak. She called us for help and she was happy with how we quickly and professionally we performed remediation. Thanks Kerrie!
Ellison had a water leak in an upstairs bathroom. After SERVPRO finished with remediation, Ellison said that he was happy with how friendly and courteous our office and our on-site personnel was. We were glad to help Ellison and are thankful he called us for help!
James had water damage due to a tropical storm. Despite all the active jobs and work we were taking care of due to the storm, our customers still experienced top of the line customer service. James gave us all 10's on his satisfaction report. He appreciated how professional and caring our technicians were.
Thanks again James!
When asked to provide feedback on her experience with SERVPRO, Erin gladly gave us a perfect score. Erin was very appreciative of how efficient and professional our technicians presented themselves while on site. She gave us all 10s on her customer satisfaction report and even said she would recommend us to family and friends!
Thank you Erin.
"I was extremely happy with the generosity and politeness of this SERVPRO crew!"
I want to congratulate your crew for their quick response during our emergency, and the professional manner in which it was handled.
"I was so pleased with your service and I am very grateful for the work you all conducted. Your prices were very reasonable, which saved me a lot of stress. Thank you, again!"
"Your guys (Randy and Mike) responded and cleaned up a disaster from glass shattering in a timely and efficient manner. They did it with smiles on their faces and were very professional. I was very happy with the service and would recommend you all in the future."
Mrs. McGuire was recently very satisfied with our overall response to her home. Here is some positive thoughts she sent to one of our Project Managers, Kenneth Woodruff, "I think highly of you and your skills Kenneth. My little bungalow looks great. Thank you~"
"Very impressed with the attention to detail displayed by the whole crew even though this was a smaller job!"
We have been very pleased with the service that SERVPRO provided. Working with Pedro was a pleasure. He was so good at keeping us informed. He was great! I wish more folks were like him.
SERVPRO was a life saver. They were able to get me out of my hotel room and back into my house after mold damage from Hurricane Irma took over. They dealt with the insurance for me and even got additional items approved that the insurance company had missed.
When our toilet overflowed in the 2nd story bathroom we were overwhelmed. Luckily SERVPRO has our back!
We didn't think the damage was terribly bad, but luckily we called SERVPRO just in case. It turns out the water would have caused permanent damage to our home.
Thanks for everything!
The mold in the garage was causing us a lot of stress. SERVPRO placed equipment and repaired all the damage in just a few short days. The price was extremely reasonable, and the crews always looked professional in their uniforms. We are thankful not to have the mold affecting our health and home!
The carpets in my house have not looked this good since I bought the home 2 years ago. I feel like my allergies have drastically improved since the cleaning, and the house smells very fresh. The price was very reasonable and the service was delivered in a timely fashion. Highly recommend!
The crews communicated very effectively and provided excellent customer service. The crews even added additional equipment to our bathroom to allow our flooded materials to dry quickly, meeting a difficult deadline.
Thank you to SERVPRO for sponsoring our CE class and educating our group of 50+ realtors in St. Augustine. The realtors enjoyed the educational information you provided about dealing with mold and floods. We look forward to seeing you again soon
After Irma, the unit flooded extensively throughout the ground floor. SERVPRO teams were able to extract the water immediately and place equipment to dry out the home. They were very professional and friendly
Last year one of our insureds had a water claim as a result of Hurricane Irma. This claim turned out to be a flood claim. Although our agency did offer this insured flood insurance, the insured chose not to purchase the additional policy at the time the purchased their new home. Their home was not located in a Flood Prone area and money was tight as they were purchasing their first home. In an attempt to assist the insured with the water restoration on the home we gave SERVPRO of Greater St Augustine a call. Even though the insured did not have flood insurance, SERVPRO still provided the insured with a free damage assessment and a written estimate for their homeowners insurance company. They advised the insured of the most cost efficient ways to mitigate their own damage, since they did not have a flood insurance policy to pay for the work. Matt, with SERVPRO, even stopped by the house to do an unofficial inspection when the home was under construction, just to see if there was anything else they needed. SERVPRO went above and beyond for this insured and they will get all our business moving forward.
The crew was very professional and knowledgeable. I was happy with every member of the crew. Marcus was hard working and remarkable Gentleman. Thanks SERVPRO of Greater St. Augustine / St. Augustine Beach
When our commercial building flooded for the second time in 1 year, we called SERVPRO of Greater St. Augustine/St. Augustine. We used a different restoration company after Hurricane Matthew and we were not impressed. We're glad we chose SERVPRO this time. They met our very strict deadline for completion, and the work they did exceeded our expectations.
As a local realtor in St. Johns county, Diane often encounters homes in St. Augustine that have storm damage. In order to pass inspection, Diane always uses SERVPRO of Greater St. Augustine for all restoration needs. Diane chooses our location because she trusts us to do the job by the book and get everything right the first try.
Thanks for doing a great job with our quarterly cleaning contract! Having SERVPRO of Greater St. Augustine / St. Augustine Beach clean our floors every quarter helps ensure our hotel is the cleanest in the Jacksonville area. Your employees do a great job! -Jason K.
When the hot water heater malfunctioned causing flooding on the second story of the townhome, the home warranty company failed to provided compensation in a timely manner. Luckily, SERVPRO saved the day and restored our home, despite the delay. As a property manager, I recommend SERVPRO to anyone facing a disaster, and we are committed to using their services for all our properties in the future!
The crew at SERVPRO arrived on time, performed all services that were promised, and exceeded our expectations. We will use them for all of our cleaning needs in the future.
Initially the customer believed there was no damage from the storm. After a thorough SERVPRO inspection, we determined the roof had a leak and the attic was affected. Acting quick helped to eliminate further mold damage, and the property was quickly restored back to its original state.
The office manager Brenna was very knowledgeable and helpful upon our first request for assistance. Kenneth Woodruff, the production manager, was extremely helpful and knowledgeable, easing our worry upon his first contact. Pedro was very polite and helpful. SERVPRO of Greater St. Augustine is the best! Thank you!
6000 SF of commercial space flooded during hurricane Irma. SERVPRO responded to the emergency call as soon as the storm passed, and we were able to quickly remediate the damage throughout the entire facility. Had SERVPRO not responded quickly, the damage would have been much worse, and the business would have stayed closed much longer!
This house fire in Vilano Beach was caused by a self cleaning oven. SERVPRO responded within 45 minutes of receiving the call. SERVPRO handled everything from fire restoration to clothing cleaning to removing the smoke smell. Very convenient to have a 1 stop shop.
Thank you for your quick response to the property. We take mold issues very seriously, and we're happy you were able to assist our customer in their time of need. We highly recommend SERVPRO to any realtors in the area, and we appreciate you helping us pass our mold inspection!
SERVPRO Greater St. Augustine responded to my house after the flood. I called them at 3:00am, and someone answered immediately. They walked me through the whole process from start to finish. I never even had to call another company to redo the drywall or painting. SERVPRO did it all! Very convenient. Thank you so much for all you did to help me!
Kathy manages over 100 properties in St. Augustine and uses SERVPRO of Greater St. Augustine / St. Augustine Beach for all of her emergency restoration needs. When a second story condo flooded, SERVPRO responded quickly to assist with the flooding. Our crews were given perfect scores on their evaluations, and Kathy recommends us to any other property managers in St. Augustine.
When the roof was leaking at this local bank, Allison called our 24 hour emergency response teams to extract the water. Our crew responded in 30 minutes, and they were able to minimize the damage. Allison gave us 10/10, and now uses us for all commercial restoration services!
Barbara suffered a water loss at her home in Jacksonville, FL. Our crews responded immediately to provide assistance with water extraction. "The crews were punctual, professional, and efficient every day. We were thankful we chose SERVPRO!"
SERVPRO did a great job, they were knowledgeable, completed all work as scheduled and our tenant moved right back into the commercial space! Really satisfied with the services provided!
SERVRO of Greater St. Augustine/St. Augustine Beach were professional, they were the second company that came out, but they treated me with respect, showed they wanted the job and sent my adjuster an estimate quickly! Did a great job overall and communicated really well!
Great price, outstanding quality - we decided to use SERVPRO in St. Augustine from now on as our vendor of choice for all cleaning and restoration needs.
Guys from SERVPRO in St Augustine were amazing! DJ was always funny, Starr was excellent, David and Earnest - everyone were so pleasant to deal with.
After water damage remediation SERVPRO of Greater St Augustine/St Augustine Beach installed our flooring and did a better job than the contractor prior - great, honest group of guys!
David was very knowledgeable, I could tell he was passionate about what he did. Great company, gave us a very good cash deal, worked around our needs and made sure everything was dry! SERVPRO in St Augustine is highly recommended!
Didn't know who to call, then I remembered there is a green van that's always parked off Ponte Vedra bvld! Called 800-SERVPRO, St Augustine SERVPRO came out - did a great job, came out late at night, guided us through the process and made sure everything was dry. Stressed out, but glad SEVPRO in St Augustine came out, good experience with their services.
The floor cleaning performed by the crew exceeded my expectations. I give the crew 10/10, and the floors have never looked better! Thanks SERVPRO
SERVPRO of Greater St Augustine/St Augustine Beach exceeded all expectations while on the COA bus project. We were skeptical at first but we were also amazed with the speed, friendliness, and quality of service. Bus was placed back into rotation much earlier than expected.
These guys at SERVPRO were great! I hired them remotely and they performed all work as promised, recommended to everyone.
We needed carpet cleaning right away and SERVPRO in St Augustine offered us a great price and they did an amazing job - we didn't think the carpets would look this good after the guys were done.
SERVPRO of St Augustine were friendly, knowledgeable and fast. The final invoice was lower than the original estimate, which you don't often see, the quality of work was outstanding, they extracted all the water, cleaned and reset our furniture and items - truly made it, “Like it never even happened.” We would hire and refer business to this SERVPRO in St Augustine any day!
Very good service and quality of work - very professional.
SERVPRO in St Augustine worked after hours, worked directly with the contractor who caused the damage - we didn't have to do anything. It was very refreshing in such a stressful situation.
My rental property was left in pretty bad shape (animal smells). Very happy I chose SERVPRO in St Augustine - they did an outstanding job and we were able to move back in as scheduled.
Mike Jones is a Watson agent, who had nothing but complements when SERVPRO of Greater St Augustine finished their work on a rental home after substantial water damage. He was pleased with the speed of the service, quality of work performed, and knowledgeable and friendly staff. We now have our own fan at WATSON - it is a privilege to be able to work in the community.
SERVPRO of Greater St Augustine took on this job quicker than anyone else; they brought in knowledgeable mold inspector, worked with my insurance adjuster, suggested HVAC improvements, and competed all work with higher than expected quality. All technicians were friendly and respectful - all 10's on the survey!
SERVPRO of Greater St Augustine offered great service, quick scheduling, knowledgeable insight, and completed all work with top quality - all 10's on the survey!
Tracy was skeptical about SERVPRO of Greater St Augustine at first, however by the time the job was finished she was thankful for the quick and quality work, and friendly service she experienced. She stated several times that she would refer us to everyone she knows and will most definitely hire us again should a need for our services arise.
Curry's were caught by a nasty surprise when they got to their vacation condo in St Augustine Beach on a Friday night...SERVPRO of Greater St Augustine, to everyone's amazement, made it like it never even happened in such a short time, the family who has a special needs person, didn't feel any inconvenience and were thankful for the quick and professional help they received - all 10's on the survey!!!
Ruth couldn't say enough praises regarding the service she received from SERVPRO of Greater St Augustine/St Augustine Beach. She was amazed how quickly and efficiently our technicians completed all work, how knowledgeable and courteous all our office staff was and how accommodating we all were with all of the stakeholders - all 10's!!!
Kathryn was amazed how easy it was for her to hire SERVPRO of Greater St Augustine remotely to perform water remediation in her St Augustine Beach condo. She currently has the condo on the market and didn't want to deter any potential buyers or take the condo off the market. Kathryn gave out all 10's on the survey and was ecstatic her condo looked just like it did before the damage!
Sarah could not say enough praises regarding her experience with the SERVPRO of Greater St Augustine. She absolutely adored our crew, impressed with the quality and speed of work, and amazed as to how easy it was to hire us and accept our services. She stressed many times that there is only one restoration company she will ever use, should a need arise, and that of course is SERVPRO of Greater St Augustine - the only SERVPRO that is greatER than the rest. In everything we do.
Mark was stressed. He works nights, lives in a big house with his elder mother...and it may have been a few days before he discovered water damage!!! No need to panic! SERVPRO of Greater St Augustine makes things 'like it never even happened'. Air scrubbers, state of the art DEHU's and this Bartram Trail home is water and mold free! SERVPRO of Greater St Augustine is a full service restoration company and Mark gladly accepted our construction/putback services. We got you Bartram area!
Natalie got home for lunch to let her dogs out...slab leak flooded her entire home. She called her insurer Tower Hill, who suggested to use SERVPRO of Greater St Augustine, based on customer's feedback, and Natalie was not disappointed. SERVPRO of Greater St Augustine is truly greater than the rest. Mrs. Powers was so impressed with the service she received and the quality of work that when she accidently selected a 9 on our 10 point survey she had us unlock the survey to re-do!!!
When Joan could not find anyone locally to remove her water damaged carpet she turned to SERVPRO of Greater St Augustine/St Augustine Beach. Local heroes were up to the challenge! Job done quickly, another happy customer, all 10's on the survey! Joan's experience confirms SERVPRO of Greater St Augustine is the number one local full service restoration company in St Augustine.
When the housekeeper stopped by for a routine cleaning of this gorgeous Ponte Vedra home, she was in for quite a surprise. Second floor water heater feeding pipe broke and flooded a substantial area. Once hero's from SERVPRO of Greater St Augustine arrived - no damage was a match. George and Marla were thoroughly impressed with the team from SERVPRO of Greater St Augustine and are currently in the process of reviewing our putback estimate! The only full service SERVPRO in St Augustine!
SERVPRO from Greater St Augustine put together an outstanding cleanup protocol, provided all the steps in writing, had professional staff on site, and completed all work as promised. Can't say enough about the experience. Will definitely hire them again and recommend their services to everyone! We are glad there is a SEVPRO in St Augustine now!
When I hired SEVPRO of Greater St Augustine, I didn't know what to expect, I have never experienced a flood and it was a very stressful situation. SERVPRO's onsite staff was professional, knowledgeable, and acted with a great degree of urgency. They were able to turn a stressful situation into a positive one. I would definitely recommend their services and will hire them again to clean my carpets, but I'm hoping to never need them again for water damage!
My condo was damaged by heavy smoke from a fire in the building. SERVPRO of Greater St Augustine were hired to clean and store contents. They exceeded all expectations - I didn't have to deal with my insurance at all, they handled it all! As soon as my condo was ready, they moved all my things in! Everything was clean and as good as new!!! If anything like this was to happen to me again, there is not a restoration company better than the SERVPRO located in St Augustine.
One of our ocean view condos here at the Beach Club caught a little fire - plastic chandelier melted down and covered the entire place in heavy soot. SERVPRO of Greater St Augustine is here in the Old City and they came out fast and gave us a free estimate. Gave us a great discount and were hired on the spot. Very impressed with the quality of work and staff. Everyone was very professional. All work completed on time - we were able to move someone right in. Super work!
SERVPRO of Greater St Augustine were wonderful. They responded quickly, were able to contain all moldy areas, called in an emergency roof repair and help us tremendously throughout this Mold Remediation process. We would recommend SERVPRO of Greater St Augustine and their services to anyone in Ponte Vedra and St Augustine! Hoping to never use them again, but should the need arise, we would definitely hire them for mold or water remediation!
Guys at SERVPRO of Greater St Augustine did an amazing job conducting a post construction cleaning in our home. We had old tile removed which resulted in heavy tile dust. SERVPRO of Greater St Augustine truly made it like it never even happened. We were thoroughly impressed with the level of organization, customer service and quality of their work. Most definitely would recommend their services to everyone in St Augustine and surrounding areas.
Cleaning experts of SERVPRO of Greater St Augustine did everything they were asked to and some. Referred these guys to everyone with the city and ship yards, will definitely call them again for all cleaning and remediation/restoration needs.
SERVPRO of Greater St Augustine is the best cleaning company I ever hired. Their quote was lower than everyone, they were able to put me on the schedule at short notice, everyone came out as promised, with their quality and paperwork I was able to get my 800 deposit back from the landlord, that money would go a long way during holidays!!! Recommend them to everyone - great people!
When I called SERVPRO of Greater St Augustine for an emergency carpet cleaning after situation with a sick family member I didn't expect for the service to be so fast and affordable. SERVPRO of Greater St Augustine exceed all expectations as it pertains to carpet cleaning and removal of the biohazard. I definitely recommend their services to all my friends and family and St Augustine Residents.
When police busted a meth lab in one of my hotel rooms I didn't know what to do and who to turn to. SERVPRO of Greater St Augustine sent a rep out and she was able to explain the process to me. I received a quote right after and once I was allowed to by the city I hired SERVPRO of Greater St Augustine who did an outstanding job getting the room all cleaned up! Will definitely hire them for any future needs and recommend their services to everyone in St Augustine area.
Although I live in Jacksonville I was advised to go with SERVPRO of Greater St Augustine to remove electrical fire smoke damage from my condo. They lived up to all my expectations! SERVPRO of Greater St Augustine were available every time I called, they took good care storing my contents, and even painted my condo inside when insurance didn't agree with the scope of work and asked them to simply wipe down the walls. Awesome guys!
Man, these guys were excellent. It was so frustrating for us to go through this - flood. I'm disabled, I fell off the toilet at night, my wife and I didn't know what to do. We are so thankful to SERVPRO of Greater St Augustine, they were outstanding. They put everything back together the way it was, they even paid an extra night for us at the hotel, when they were a little late putting baseboard back it - highly recommend their services to everyone!
I have had several companies come out and nobody could tell me why my subfloor was getting high moisture readings. SERVPRO of Greater St Augustine were able to identify the source, referred a company, then they came out and dried my crawl space and the subfloor. Can't say enough good things about them - they are knowledgeable, professional, and were able to work around my busy schedule – highly recommended.
SERVPRO of Greater St Augustine/St Augustine Beach is on our vendor list; they always come out and give us quick and affordable estimates. David and the team always perform quality work. We prefer estimates below 2500, as that allows us local approval authority and the SERVPRO in St. Augustine always works with us. Highly recommended!
My furniture needed cleaning after light smoke damage. SERVPRO of Greater St Augustine came out as promised, gave me a good price and did a great job on the upholstery! I keep telling everyone about these guys - A+++
My upstairs neighbor had a broken pipe and didn't know how to shut the water off. I was upset. My State Farm agent referred SERVPRO of Greater St Augustine. When the adjustor came he tried to get me to go with another restoration company, however I liked the guys from SERVPRO and I was not disappointed. Even the adjustor admitted SERVPRO of Greater St Augustine is better than all other restoration companies he deals with! Very impressive - recommend them to everyone!
At first I didn't realize it was a big deal - fish tank leaked out on our hardwood flooring. We put our trust in SERVPRO - they were out quickly, they were able to find water in places we would never suspect it went. Their equipment seemed to be super high tech and they explained every step of the way. What was most impressive is the fact that they not only saved all of our flooring, they gave us such a good price that our insurance company that refused coverage decided to settle!
SERVPRO's quality of move out cleaning at Moultrie Apartments was truly impressive! Will definitely hire them again for all our cleaning needs!
The apartment smelled like new, we live in Villa San Marco condos. The price was great and service excellent. Definitely recommend SERVPRO of Greater St Augustine to everyone here locally and most definitely will use them again for our carpet or any other cleaning needs.
I was surprised to find out SERVPRO of Greater St Augustine comes out to Jacksonville Beach, but they do and they have done an excellent job for us!!! Added them to our vendor list, recommended to all commercial property management companies.
Used these guys after a small fire in our beach front unit...delivered as promised is all I can say. Did an excellent job all around - hoping to never use them again, but if we need to, will not hesitate to hire them again. Starr and crew are good people!
Guys came out, did an excellent job cleaning our carpet. Offered a greatly discounted price based on our situation. Can't say enough 'thanks'
We needed a general, post construction cleaning and SERVPRO in St Augustine....the only one in St Augustine I think, came out, gave us a great estimate and completed everything as promised. Don't see hiring anyone for any kind of cleaning anytime soon, but SERVPRO of Greater is definitely recommended.
Condo got water damaged by a small storm, didn't know what to do and who to call. Neighbor recommended calling SERVPRO, I'm so glad I did. Glad there is one in St Augustine now! They were simply amazing, calm me down and did everything they said they would - i didn't have to pay for anything out of my pocket and was able to go on my planned trip! Recommend these guys to everyone!
SERVPRO came out to clean tile in our club house - did an excellent job and gave us a very reasonable price! Earnest is a great guy! Didn't say much, though! Hahahaha
SERVPRO in St Augustine gave us a great deal on a mold remediation estimate. After we hired them, they did what they said they would and we were very happy. We added these guys to our vendor list for all biohazard and water damage jobs.
Toilet flooded almost half of our home in a matter of an hour. SERVPRO in St Augustine came out on Sunday within an hour! They explained the entire process and worked directly with our insurance, we didn't have to pay anything out of pocket. Do not ever want to see these guys again, but highly recommend as a restoration company - great service all around.
Guys from SERVPRO in St Augustine were great! Worked over the weekend to get everything done on time! Highly recommended to everyone! Fast service and great quality.
SERVPRO of Greater St Augustine are a group of great guys! They provided our department with all of the needed paperwork for a meth lab cleanup they did, in a timely manner! Everyone seemed like they knew what they were doing, great experience!
I work for the city, and when I was given the protocol we requested for a cleanup job SERVPRO conducted in St Augustine I was impressed with the quality! Everything was done correctly the first time, everything that had to be documented was. Took their business cards, will use them again if we have to!
Very impressed with everyone that came out from SERVPRO of Greater St Augustine/St Augustine Beach, what a group of professionals. Recommended on all emergencies.
Guys from SERVPRO in St Augustine came out on Sunday to work on the water damage in our home. They were all professional and clean. Worked around our schedule to complete work and save us some money on our deductible - great location, will definitely use them again!
Everyone at SERVPRO in St Augustine were great to work with. Very responsive, very proactive. All work completed as expected, all with great quality! We couldn't have asked for better service.
I needed a quick estimate on Sunday - David came out within a few hours and gave me all the info I needed. I'm a GC and to have a restoration company that is reliable is very important in my business. So even thought these guys are in St Augustine I will use them on my jobs in Jacksonville, because I didn't have a very good experience with water and fire damage restoration services in the past.
SERVPRO in St Augustine came out and cleaned carpets in our Community Center at no charge! Great company and great group of guys - we will definitely give them a call next time and we do not even mind paying for their services!!! Well, maybe with a little discount! LOL
Great people at the SERVPRO in St Augustine! Everyone we talked to was professional and polite. I own a cleaning company and needed to sub out some work - I was very impressed with the quality.
it's nice to have a company like SERVPRO in St Augustine. Very pleasant, clean, and great to deal with. Good for the community!
SERVPRO of Greater St Augustine/St Augustine Beach did an outstanding job. Starr and David were great, they explained every step of the process, met with all of the stakeholders and even suggested different vendors for things I needed. Left their lockbox for other vendors to use.
Great and fast service by SERVPRO's location in St Augustine. Worked with all parties and found the best course of action, made sure everyone is on board, couldn't have asked for more.
Guys worked after hours on our commercial property to ensure business is uninterrupted. I mean what else can we say - grateful to SERVPRO guys in St Augustine. Glad there is one actually here now!
SERVPRO located in St. Augustine offered full service restoration - they did the plumbing work, water damage remediation, and even reconstruction! That is what I was looking for and while I have used other restoration companies in the past I have never received the service I was looking for, albeit SERVPRO of Greater St Augustine/St Augustine Beach was able to deliver! I work in the insurance adjusting industry and have already referred David and the team to my colleagues.
SERVPRO in St. Augustine are on our vendor list, Starr and guys always do a great job addressing mold damage claims we receive.
I live out of state and when my neighbor, who keeps an eye on my condo, discovered mold damage SERVPRO located in St. Augustine made it easy to hire them and to restore my unit. Leslie was a pleasure to deal with!
Great group of guys, all remediation delivered as promised, good communication. Definitely recommend SERVPRO in St. Augustine for all Damage Restoration needs.
Guys from SERVPRO out of St. Augustine, covering the St. Johns County were great!!! When my insurance offered "complimentary" drying service I declined as I felt comfortable dealing with SERVPRO of Greater St. Augustine/St. Augustine Beach, who came out so quickly. They did a great job, highly recommended in all Water Damage situations! Great Local company!
I had no idea stucco cracks can cause this much Water Damage. Starr from our local SERVPRO in St. Augustine was great!!! She found the source, offered a quick solution and excellent price. Very happy with the SERVPRO guys, great technology and quality work. Highly recommend to everyone in St. Augustine for all damage restoration!
St. Augustine SERVPRO did a great job cleaning my couch. Found them through a national site, where they have a 5 star rating! Highly recommend this local business for all restoration needs. SERVPRO located in St. Augustine has an excellent team!
SERVPRO of Greater St. Augustine/St. Augustine Beach did a great job educating us regarding the Mold Remediation process. They worked with our insurance company and made the process easy.
Guys from SERVPRO in St. Augustine were great! I had another SERVPRO look at my damages but I really did not like the service and the estimate and wanted someone with a local touch. Great Service and Quality work by SERVPRO of Greater St. Augustine/St. Augustine Beach!
Guys at SERVPRO of Greater St. Augustine/St. Augustine Beach did a great job cleaning mold out of our Vilano Beach home. Recommend these guys for all remediation and restoration work - great group!
SERVPRO of Greater St. Augustine/St. Augustine Beach is an outstanding group of professionals who came out on Saturday when our rental property got sewage discharge in our home. Removed contamination. Cleaned out and dried out everything. Worked with me on the price! Highly recommended!
Starr and the team were very good. Came out within 30 minutes of the call. Dried everything very good. Explained a lot about water damage restoration. Reconstruction part took longer than expected, but overall very happy with SERVPRO of Greater St. Augustine/St. Augustine Beach!
Had amazing experience with SERVPRO in St. Augustine. Very knowledgeable and polite. Everyone did such a great job restoring our water damaged home in St. Augustine Beach!
Starr and DJ were great, came out late at night and put us at easy. Everyone at SERVPRO's St. Augustine location was professional and knowledgeable. Highly recommend for all water damage restoration!
SERVPRO's St. Augustine location was provided outstanding pack-out and content cleaning expertise - the project was completed ahead of time and the pricing we received was unbelievable. Will definitely recommend SERVPRO's services to anyone!
SERVPRO's staff is top notch. Quality of work and communication were outstanding. Highly recommend SERVPRO of Greater St. Augustine/St. Augustine Beach for all restoration needs!
Guys were phenomenal. In a stressful situation they offered a little comfort in knowing the job will be done right, by professionals, in a timely manner so that our lives could return to normal as soon as possible. Highly recommend all services offered by SERVPRO of Greater St. Augustine/St. Augustine Beach.
SERVPRO in St. Augustine are very professional, always on time, and do an outstanding job cleaning our tile and carpets. Highly recommend these guys to all property managers for all maintenance and/or emergency needs.