What our Customers say...
Water Damage Testimonials
Customer gave all 10's on survey for politeness, promptness, explanation of the process, confidence, and professionalism portrayed by SERVPRO via the Certificate of Satisfaction!
The flood happened out of no where. The water rain for about 10 minutes. We called you guys and the guys have been wonderful! They checked in with us everyday and came early but late enough for us to have time for coffee.
I want to congratulate your crew for their quick response during our emergency, and the professional manner in which it was handled.
The crews communicated very effectively and provided excellent customer service. The crews even added additional equipment to our bathroom to allow our flooded materials to dry quickly, meeting a difficult deadline.
The crew was very professional and knowledgeable. I was happy with every member of the crew. Marcus was hard working and remarkable Gentleman. Thanks SERVPRO of Greater St. Augustine / St. Augustine Beach
When the hot water heater malfunctioned causing flooding on the second story of the townhome, the home warranty company failed to provided compensation in a timely manner. Luckily, SERVPRO saved the day and restored our home, despite the delay. As a property manager, I recommend SERVPRO to anyone facing a disaster, and we are committed to using their services for all our properties in the future!
6000 SF of commercial space flooded during hurricane Irma. SERVPRO responded to the emergency call as soon as the storm passed, and we were able to quickly remediate the damage throughout the entire facility. Had SERVPRO not responded quickly, the damage would have been much worse, and the business would have stayed closed much longer!
Kathy manages over 100 properties in St. Augustine and uses SERVPRO of Greater St. Augustine / St. Augustine Beach for all of her emergency restoration needs. When a second story condo flooded, SERVPRO responded quickly to assist with the flooding. Our crews were given perfect scores on their evaluations, and Kathy recommends us to any other property managers in St. Augustine.
When the roof was leaking at this local bank, Allison called our 24 hour emergency response teams to extract the water. Our crew responded in 30 minutes, and they were able to minimize the damage. Allison gave us 10/10, and now uses us for all commercial restoration services!
Barbara suffered a water loss at her home in Jacksonville, FL. Our crews responded immediately to provide assistance with water extraction. "The crews were punctual, professional, and efficient every day. We were thankful we chose SERVPRO!"
David was very knowledgeable, I could tell he was passionate about what he did. Great company, gave us a very good cash deal, worked around our needs and made sure everything was dry! SERVPRO in St Augustine is highly recommended!
Didn't know who to call, then I remembered there is a green van that's always parked off Ponte Vedra bvld! Called 800-SERVPRO, St Augustine SERVPRO came out - did a great job, came out late at night, guided us through the process and made sure everything was dry. Stressed out, but glad SEVPRO in St Augustine came out, good experience with their services.
SERVPRO of St Augustine were friendly, knowledgeable and fast. The final invoice was lower than the original estimate, which you don't often see, the quality of work was outstanding, they extracted all the water, cleaned and reset our furniture and items - truly made it, “Like it never even happened.” We would hire and refer business to this SERVPRO in St Augustine any day!
SERVPRO in St Augustine worked after hours, worked directly with the contractor who caused the damage - we didn't have to do anything. It was very refreshing in such a stressful situation.
My rental property was left in pretty bad shape (animal smells). Very happy I chose SERVPRO in St Augustine - they did an outstanding job and we were able to move back in as scheduled.
Ruth couldn't say enough praises regarding the service she received from SERVPRO of Greater St Augustine/St Augustine Beach. She was amazed how quickly and efficiently our technicians completed all work, how knowledgeable and courteous all our office staff was and how accommodating we all were with all of the stakeholders - all 10's!!!
Mark was stressed. He works nights, lives in a big house with his elder mother...and it may have been a few days before he discovered water damage!!! No need to panic! SERVPRO of Greater St Augustine makes things 'like it never even happened'. Air scrubbers, state of the art DEHU's and this Bartram Trail home is water and mold free! SERVPRO of Greater St Augustine is a full service restoration company and Mark gladly accepted our construction/putback services. We got you Bartram area!
Natalie got home for lunch to let her dogs out...slab leak flooded her entire home. She called her insurer Tower Hill, who suggested to use SERVPRO of Greater St Augustine, based on customer's feedback, and Natalie was not disappointed. SERVPRO of Greater St Augustine is truly greater than the rest. Mrs. Powers was so impressed with the service she received and the quality of work that when she accidently selected a 9 on our 10 point survey she had us unlock the survey to re-do!!!
When the housekeeper stopped by for a routine cleaning of this gorgeous Ponte Vedra home, she was in for quite a surprise. Second floor water heater feeding pipe broke and flooded a substantial area. Once hero's from SERVPRO of Greater St Augustine arrived - no damage was a match. George and Marla were thoroughly impressed with the team from SERVPRO of Greater St Augustine and are currently in the process of reviewing our putback estimate! The only full service SERVPRO in St Augustine!
When I hired SEVPRO of Greater St Augustine, I didn't know what to expect, I have never experienced a flood and it was a very stressful situation. SERVPRO's onsite staff was professional, knowledgeable, and acted with a great degree of urgency. They were able to turn a stressful situation into a positive one. I would definitely recommend their services and will hire them again to clean my carpets, but I'm hoping to never need them again for water damage!
My upstairs neighbor had a broken pipe and didn't know how to shut the water off. I was upset. My State Farm agent referred SERVPRO of Greater St Augustine. When the adjustor came he tried to get me to go with another restoration company, however I liked the guys from SERVPRO and I was not disappointed. Even the adjustor admitted SERVPRO of Greater St Augustine is better than all other restoration companies he deals with! Very impressive - recommend them to everyone!
At first I didn't realize it was a big deal - fish tank leaked out on our hardwood flooring. We put our trust in SERVPRO - they were out quickly, they were able to find water in places we would never suspect it went. Their equipment seemed to be super high tech and they explained every step of the way. What was most impressive is the fact that they not only saved all of our flooring, they gave us such a good price that our insurance company that refused coverage decided to settle!
Very impressed with everyone that came out from SERVPRO of Greater St Augustine/St Augustine Beach, what a group of professionals. Recommended on all emergencies.
SERVPRO of Greater St Augustine/St Augustine Beach did an outstanding job. Starr and David were great, they explained every step of the process, met with all of the stakeholders and even suggested different vendors for things I needed. Left their lockbox for other vendors to use.
SERVPRO located in St. Augustine offered full service restoration - they did the plumbing work, water damage remediation, and even reconstruction! That is what I was looking for and while I have used other restoration companies in the past I have never received the service I was looking for, albeit SERVPRO of Greater St Augustine/St Augustine Beach was able to deliver! I work in the insurance adjusting industry and have already referred David and the team to my colleagues.
Great group of guys, all remediation delivered as promised, good communication. Definitely recommend SERVPRO in St. Augustine for all Damage Restoration needs.
Guys from SERVPRO out of St. Augustine, covering the St. Johns County were great!!! When my insurance offered "complimentary" drying service I declined as I felt comfortable dealing with SERVPRO of Greater St. Augustine/St. Augustine Beach, who came out so quickly. They did a great job, highly recommended in all Water Damage situations! Great Local company!
I had no idea stucco cracks can cause this much Water Damage. Starr from our local SERVPRO in St. Augustine was great!!! She found the source, offered a quick solution and excellent price. Very happy with the SERVPRO guys, great technology and quality work. Highly recommend to everyone in St. Augustine for all damage restoration!
Starr and the team were very good. Came out within 30 minutes of the call. Dried everything very good. Explained a lot about water damage restoration. Reconstruction part took longer than expected, but overall very happy with SERVPRO of Greater St. Augustine/St. Augustine Beach!
Had amazing experience with SERVPRO in St. Augustine. Very knowledgeable and polite. Everyone did such a great job restoring our water damaged home in St. Augustine Beach!
Starr and DJ were great, came out late at night and put us at easy. Everyone at SERVPRO's St. Augustine location was professional and knowledgeable. Highly recommend for all water damage restoration!