Recent Posts

St. Augustine After Hurricane Irma

9/22/2017 (Permalink)

Storm Damage St. Augustine After Hurricane Irma Our SERVPRO bus hanging out at The Players Championship Golf Tournament In Ponte Vedra, FL.

Over the last two weeks, St. Augustine residents have been living in a mild state of déjà vu. Just a mere ten months after Hurricane Matthew devastated Florida’s First Coast, Irma followed in its wake, leaving another trail of destruction.

Our teams here at SERVPRO were standing by ready to assist, and as soon as the roads cleared our teams dispatched to help our city recover. In less than two weeks, we have helped to remediate countless businesses and residences. While we’re exhausted, we won’t rest until our city has recovered from this tragedy.

Calling SERVPRO Greater St. Augustine guarantees you three things:

  • All work is performed by licensed, insured, and highly trained technicians.
  • SERVPRO Greater St. Augustine guarantees all of our work 100%
  • We work for you! Our skilled staff will assist you every step of the way

Our list of people needing help is still growing, and our production teams have been working around the clock to assist as many people as possible. Our corporate storm teams have now entered the area and are standing by to assist our local franchise. If you are in need of remediation for your home or business, please call 904-429-4457. Our local franchise can help put you in touch with a storm team if we are unable to assist you

Is Flood Water Dangerous? YES!

9/22/2017 (Permalink)

Storm Damage Is Flood Water Dangerous? YES! All items featured in the photo would need to be removed in the event of Category 3 water intrusion

If your home or business was the victim of flooding from Hurricane Irma, remediation should be considered immediately. Water is classified into 3 distinct categories. Category 1 water is considered sanitary water, coming from the sink, toilet tank, water fountain etc.

Category 2 water (previously referred to as “Grey Water”) comes from dishwashers, washing machines, and small toilet overflows that don’t contain feces. Any water that passes through multiple materials (Ex: water overflowing from the washing machine, into the carpet, and into the carpet pad) is considered category 2 water and is harmful if ingested.

Category 3 water is the most serious form of water intrusion, as it is considered grossly contaminated. Previously known as “Black water,” category 3 flooding is most often caused by natural disasters such as hurricanes. The water that enters a building from a hurricane potentially contains sewer backup, contaminates from rivers, ponds and streams, and other stagnant liquids containing bacterial growth.

Proper remediation requires removal of all contents that the category 3 water has the ability to infect. Cabinets, laminate flooring, drywall, baseboards and other porous materials should be removed within 72 hours to prevent further contamination. Failure to remove items affected by category 3 water poses threats of serious illness and will compromise the integrity of all items in the immediate area.

If your home or business flooded during Hurricane Irma, please contact SERVPRO of Greater St. Augustine / St. Augustine Beach immediately for a free consultation and estimate. Our office staff is standing by at 904-429-4457 to assist you in your time of need.

Why You Should Clean Up Water Damage From Your Carpet Fast.

9/3/2017 (Permalink)

Water Damage Why You Should Clean Up Water Damage From Your Carpet Fast. SERVPRO's crew is getting a quick refresher on carpet restoration and extraction to ensure quality.

Summer means rain in Florida, and St. Augustine residents know hurricane season lasts until November. Downpours can cause water damage to the carpeting in your home or business, and it’s important to act immediately after flooding occurs to salvage its appearance and condition.

Here are three reasons to tackle carpet cleaning right away when your home has sustained water damage:

  • Avoid Long-Term Structural Damage: Water can be a threat to your carpet’s structural integrity, and excessive exposure to moisture is damaging. It’s important to act quickly to minimize the amount of time water has to soak into the rug, increasing your chances of salvaging it.
  • Prevent Mold & Mildew: When flooding occurs, carpet padding acts like a sponge to absorb water. When this moisture sits for too long, mold and mildew can develop in this padding and the rug above it. Not only are these spores harmful to the appearance and condition of your flooring, but they also impact your health. Preventing these growths from occurring is the best way to maintain air quality and reduce allergens.
  • Skip Drywall Replacement: It’s not just your carpet that’s affected by water damage. Moisture that isn’t removed from the floor can run up the walls and soak into the sheet rock. Drywall is porous, and mold cannot be properly cleaned once it forms. The only solution is to cut away the drywall at least 30 cm. above where it got wet. This is a pricey repair, but it can be avoided if water damage is removed quickly from rugs and flooring.

If your carpets are looking worse for wear after a flood, call the pros at SERVPRO of Greater St. Augustine / St. Augustine Beach. As the premier water damage restorer in the area, this company specializes in storm damage restoration and water extraction. Learn more about the carpet cleaning services available for residential and commercial clients online or by calling (904) 429-4457.

SERVPRO Partners With the Red Cross

8/31/2017 (Permalink)

Commercial SERVPRO Partners With the Red Cross Please donate to help those in need. Texas has been devastated by Hurricane Harvey and they need your help!

Each year, the Red Cross responds to nearly 70,000 disasters — the majority of which are home fires. Whether a disaster impacts a single family or a hundred, the Red Cross is there when people need our help the most. The Red Cross doesn’t just help families recover from disaster; they also prepare communities before home fires strike. Believe it or not, home fires kill more Americans than all other disasters combined. The Red Cross is working to prevent these needless losses through the Home Fire Preparedness Campaign.


Join SERVPRO Industries in support of the American Red Cross by making a gift to support Home Fire Relief. Your gift to Home Fire Relief will support communities like ours nationwide by providing families and communities with the lifesaving tools and information they need to prevent and prepare for home fires, as well as offer critical recovery services to those impacted by home fires. Together, we can better prepare our community for home fires and support families who experience them. Thank you in advance for your support.

Avoiding Washing Machine Floods 101!

8/28/2017 (Permalink)

Water Damage Avoiding Washing Machine Floods 101! #Local #Alwaysopen #Restorationlife #Flood #Fire #Mold #Cleaning

Our highly trained production teams here at SERVPRO of Greater St. Augustine / St. Augustine Beach have been responding to multiple floods that have been cause by washing machines.

Educating our customers is our biggest goal, and we hope to help all of you avoid these expensive and time consuming flood losses. Here are a few simple steps you can take to ensure that your washing machine is secure:

1. Always check your water line connections. Water lines should be air tight, and connections should be checked frequently.

2. Make sure the drain for your washing machine is draining efficiently. Clogged drains are a leading cause for washing machine floods.

3. Do not overload your washer! While doing a large load of laundry is more convenient than doing multiple loads, overloading your washer causes the machine to vibrate and move which can knock loose connections and cause water to overflow.

4. Know where your main water shutoff valve is located! In the event your washing machine does overflow, shutting off the main water supply could save you a lot of time and money.

5. Do not run your washing machine if you are not awake, or not at home. This seems like overkill, but if your washing machine floods, you want to be there to minimize the damage. Standing water that floods into your home can compromise the integrity of your property.

The average water loss costs between $3,000-$8,000 and takes 2-4 weeks to remediate and rebuild. Use these simple steps to help protect your investment.

As always, our advice and opinions are always free, so if you have questions about protecting your home or business, call us at 904-429-4457. We are open 24 hours a day, 7 days a week, 365 days a year. No job is too big or too small for your #local SERVPRO!

Beware of Self-Cleaning Ovens!

8/24/2017 (Permalink)

Fire Damage Beware of Self-Cleaning Ovens! This oven caught on fire during the self-cleaning process.

Self-Cleaning ovens are extremely convenient, but sometimes they can also be extremely dangerous. Our fire production team was dispatched to a house in Vilano Beach to deal with a house fire that was started by a self-cleaning oven. Our response time was only 34 minutes from phone call to arrival!

When we arrived to the house we were shocked to discover that the oven that started the fire was barely dirty! Most oven fires are started by grease or food particles that catch fire during the self-cleaning process. The oven we inspected should not have been an issue, which proves that all ovens in self-cleaning mode should be closely monitored.

We understand it is common practice to start the self-cleaning mode, but beware of doing this if you are not able to actively monitor the oven for safety. Don't use the self cleaning feature before you go to sleep at night, and do not leave the home unattended while the oven is in self-cleaning mode.

Most importantly, if your home or business suffers a fire loss, call SERVPRO of Greater St. Augustine!

SERVPRO St. Augustine Beach Monthly Update

8/21/2017 (Permalink)

Commercial SERVPRO St. Augustine Beach Monthly Update 24/7, 365, no job is too big or too small. We are here for all of your restoration needs in St. Augustine!

Our team has been working hard all month to service the Greater St. Augustine and St. Augustine Beach areas. As a franchise that recently celebrated our two year anniversary, we are some times thought of as "the new guys." However, our franchise is backed by the largest restoration company in the world, and we employ the most highly trained restoration experts in the industry.

Our team leaders recently attended our Corporate area meeting with all of the other SERVPRO Franchises in the state of Florida. With SERVPRO providing constant training to our franchise, we continue to grow every day to service the nations oldest city.

We operate 8 emergency service vehicles that are available 24 hours a day, 365 days a year. Our response times are the fastest in St. Augustine because we are the only LOCAL SERVPRO that's located in St. Augustine. We operate under a General Contractor so we are capable of handling any size disaster.

We believe in our community, and we strive to support local business. As a show of our dedication, we offer free estimates for fire, water, and mold damage, as well as free emergency ready programs for all businesses in St. Johns County.

Thank you all for helping to make us successful in our first two years. We look forward to continually serving the nations oldest city for many years to come!

3 reasons to leave Mold Restoration and Remediation to professions at SERVPRO

8/16/2017 (Permalink)

Mold Remediation 3 reasons to leave Mold Restoration and Remediation to professions at SERVPRO Two of our Air-Scrubbing/Filtrating machines outside of our shop ready to be delivered to a new mold job! SERVPRO is the leader in mold removal!

St. Augustine’s heat and humidity create the perfect environment for mold to take hold and grow. Mold, especially black mold, can be a major health risk to you and your family. While mold remediation is simple if the area is small, it’s not always detectable until it has spread into a large area of your home. By then, it’s a biohazard, which is why you need to call a professional.

Why You Need to Leave Mold Remediation to the Professionals

1. Kills Mold at the Source

Many homeowners think that they can eliminate mold by washing the area with bleach. While you may wash all the visible mold off, bleach is ineffective at killing the spores. These spores will remain dormant until they sense even the slightest bit of moisture—and then will bloom once again.

A professional has the right equipment to effectively remove mold from all surfaces. They can track mold to the source, eliminating visible blooms and all spores. They can even apply protectants that can prevent mold from developing in troublesome areas again.

2. Repairs Damage

A professional can assess whether cleaning or replacing materials will be more effective. If things like carpets, floorboards, and air ducts can be cleaned, they will do so. But, if the mold has permeated large areas of your home, such as large portions of drywall, ceilings, or wall studs, a professional can actually replace those affected portions for you.

3. Works Safely

Certain types of mold are toxic. Black mold emits mycotoxins, which can cause serious health problems. Depending on the severity of the damage, mold remediation is a type of biohazard cleanup, requiring special attire, protocols, and disposal measures. Only a professional has the training to treat mold safely.

Homeowners in Florida rely on SERVPRO of Greater St. Augustine / St. Augustine Beach for their water damage cleanup and mold remediation. They have the training and experience to identify and eliminate your mold problem at the source, making sure it never comes back. Call them at (904) 429-4457 to schedule your appointment. You can also visit them online for more information.

Charcoal Filters (Mandarin House Fire)

8/8/2017 (Permalink)

Fire Damage Charcoal Filters (Mandarin House Fire) This fire occurred in Mandarin, as the result of fireworks during a celebration. Luckily these Mandarin Residents left their home in the right hands!

Did you know that charcoal is naturally absorbent? Many air filtration systems actually function more efficiently when a charcoal filter is used. For example, SERVPRO of Greater St. Augustine uses charcoal filtration in our air scrubbers after a fire loss occurs.

Air scrubbers pull air through charcoal filters, capturing odors onto a filter and recirculating the filtered air back into the indoor environment.

After a fire loss, paint and varnish release a very strong smell that can be dangerous for humans and animals to ingest. Air scrubbers help to neutralize to odor and replace it with an acidic smell.

For clients that may have a sensitive disposition towards cleaning products or other chemicals, charcoal filtration work to remove vapors from the air.

If you or someone you know suffer a fire loss, let the experts at SERVPRO of Greater St. Augustine help remediate and restore your home. We'll make it look "Like it never even happened."

Water Damage Tips: 4 Steps to Take While You’re Waiting for Help to Arrive

8/7/2017 (Permalink)

Water Damage Water Damage Tips: 4 Steps to Take While You’re Waiting for Help to Arrive Water Damaged ceilings in this Ponte Vedra home. Call SERVPRO, we now servicing the entire St Johns County! 904-449-4457!

Severe storms often leave homeowners trying to salvage what they can from water damage. If you experience a situation such as this, it’s crucial to call a restoration company you can rely on to repair the damages and return your home back to a clean, safe, and healthy state. However, while you’re waiting for professional help to arrive, there are a few important steps you should take to protect your property and begin the cleanup process.

SERVPRO of Greater St. Augustine / St. Augustine Beach is the first place Florida residents turn to when disaster strikes. They offer a variety of restoration and cleaning services that allow clients to get back to normal life as quickly as possible. Below, they go over what to do when your home has flooded after a storm: 

Assess the Damage

When it’s safe to do so, you will want to inspect your property to see how extensive the damage is. Look for things like missing shingles and holes in the roof, leaks in the ceiling, broken doors and windows, and damage to the siding. This will give you a good idea of whether or not your home is safe to stay in and what repairs will be needed.

Take Safety Precautions

Before doing anything else, make sure you’ve taken the proper precautions to keep yourself safe from harm. If you can get to your electrical panel without having to wade through water, turn off the power to avoid electrocution. You should also wear protective clothing, such as boots and gloves, when walking around inside.

Take Photos

Document all the damage to your home and personal belongings with photos. Go room by room and be thorough; this will serve as critical evidence in your insurance claim. The more documentation you can show, the easier it will be to go through the claims process and get all the compensation you need.  

Prevent Further Damages

It’s important that you do whatever’s possible to prevent further water damage. If there is still standing water, pump out what you can and mop up the excess. Your restoration company will be able to implement additional water extraction techniques when they get there. Then, remove any items that haven’t been affected by the water, and get everything off carpeted surfaces. It’s also a good idea to board up broken windows and place a tarp over the roof.

These steps are essential in making sure your home is able to fully recover from water damage. If you need assistance getting your property back to pre-storm condition, contact SERVPRO of Greater St. Augustine / St. Augustine Beach at (904) 429-4457. You can also visit them online for more information.