Recent Posts

Restoration Education Video Series

3/19/2018 (Permalink)

Commercial Restoration Education Video Series Our staff hosted a fundraiser with donations totaling $1,500 to contribute to families who lost their homes during Hurricane Irma

YouTube SERVPRO Greater St. Augustine / St. Augustine Beach

Did you know that SERVPRO of Greater St. Augustine / St. Augustine Beach has one of the most watched YouTube Channels of any SERVPRO Franchise?

In our new video series titled "restoration education," we teach you quick tips on how to proceed following a disaster. We also teach you basic information about why using a professional restoration company is so important following a fire or flood.

Take a moment to check out our YouTube Channel to see everything that SERVPRO of Greater St. Augustine has to offer! As always, our team members are standing by to assist you in your time of need. We provide free written estimates and we will gladly assist you through the insurance process to make your life easy!

Call us today at 904-429-4457 with any questions about fire, flood, mold, biohazard removal, or commercial cleaning!

The Importance of a Clean Crawlspace

3/14/2018 (Permalink)

Mold Remediation The Importance of a Clean Crawlspace freshly cleaned crawlspace being prepared for encapsulation

Did you know that roughly 40% of the air in your home comes through your homes crawlspace? Contaminated, dirty, or poorly insulated crawlspaces can negatively affect the air quality in your home.

Since crawlspaces are prone to moisture they act as a breeding ground for mold and insects. Your air conditioner can potentially transfer this dirty air into your home. Following a flood, you should always have your crawlspace inspected by the industry leading professionals at SERVPRO of Greater St. Augustine / St. Augustine Beach. Grossly contaminated water can negatively impact the health of your family who may have asthma or immune system issues.

Our friends at Bug Away in St. Augustine help us to keep crawlspaces free of rodents, termites, and other pests, and our team of #local restoration experts can help eliminate the mold that may be affecting your indoor air quality.

Encapsulating your crawl space creates a moisture-proof barrier which helps to increase indoor air quality and will contribute to longevity of the homes HVAC system.

If you have questions about your crawlspace, call our experts at 904-429-4457 to see how we can help!

5 Common Questions About Home Restoration Insurance Claims

3/1/2018 (Permalink)

Water Damage 5 Common Questions About Home Restoration Insurance Claims If you see our #minicooper around town make sure to snap a picture and post it on social media for a chance to win cool prizes!

Whether your home is damaged by a flood or a fire, getting things back to the way they were can take time—and money. However, when you have the support of your home insurance policy and a trusted restoration company, you can save yourself from the heavy stress and high expenses that are associated with water and fire damage repairs. Since navigating restoration insurance claims can be complex, SERVPRO of Greater St. Augustine / St. Augustine Beach in Florida answers a few common questions homeowners have about the process.  

5 FAQs About Using Home Insurance for Water & Fire Damage Repairs

Will Water & Fire Damage Repairs Be Covered By My Policy?

Technically, most home insurance providers cover restoration work related to fire and water damage. However, this damage typically has to be connected to an event that is covered by your policy—also known as a “peril.” For instance, plumbing emergencies and electrical fires may be acceptable perils, but floods may require additional coverage.

Will Putting Off Repairs Affect My Insurance Policy?

In some cases, fire and water damage may seem minor enough to put off repairs. But, if more damage occurs as a result of negligence, your insurance company may not cover those future claims. By staying proactive and making repairs as soon as possible, you can protect yourself against denied claims down the road.

Should I Call My Insurance Company Before the Restoration Company?

When you have a water and fire damage repair company in mind, it is often best to call them before reaching out to your insurance provider. These professionals will fully document the damage, making it easier to file an accurate claim. They will also provide the proactive care to keep your home safe, as well as prevent further damage.

Can I Choose My Own Restoration Provider?

If you do call your insurance provider first, they may recommend a company for your home repairs. While it’s perfectly acceptable to use these references, it is not required. In fact, it is your right as a policyholder to choose who repairs your property.

When Should I Pay Out-of-Pocket?

If your insurance deductible is higher than the cost of the repairs, it is generally best to pay out-of-pocket. In these instances, you would have been required to pay the whole price anyway without any coverage from your provider. However, many water and fire restoration jobs will exceed the cost of the deductible.

In a perfect world, homeowners would always be able to avoid these situations—but accidents still happen. Fortunately, it’s easy to stay prepared when you have SERVPRO of Greater St. Augustine / St. Augustine Beach at your side. Providing everything from mold remediation to fire damage repairs, this restoration company will ensure you receive fast, expert care. Visit them online to learn more about their services or call (904) 429-4457 to request 24/7 emergency assistance.

Meet the Newest Member of our Team!

3/1/2018 (Permalink)

Commercial Meet the Newest Member of our Team! Introducing the Phantom 4 Aerial Drone!

SERVPRO of Greater St. Augustine / St. Augustine Beach would like to introduce you to the newest member of our team.. The Phantom 4 Aerial Drone by #DJI.

This state of the art drone can provide us aerial footage of affected areas that can't be accessed easily by foot. Roof inspections? No problem! The Phantom 4 Drone can fly consecutively for 30 minutes, covering a distance over 3 miles!

The Phantom 4 also features stability sensors that offer obstacle avoidance, automatic braking, and a "return home" feature when the battery is dying, making this one of the safest drones on the market. Additionally, the camera also features a stabilizer, ensuring the highest quality 4k image and video resolution!

With the Phantom 4 joining our team, we are capable of assessing any situation you may encounter, regardless of tough terrain! Call us at 904-429-4457 for more information about free drone estimates!

SERVPRO Offers Environmentally Friendly Chemicals!

2/20/2018 (Permalink)

Commercial SERVPRO Offers Environmentally Friendly Chemicals! SERVPRO now offers environmentally friendly chemical solutions!

SERVPRO is going "GREEN" - SERVPRO of Greater St. Augustine / St. Augustine Beach

Everyone knows that SERVPRO is Green. Our franchise features 10 green emergency service vehicles, our employees are dressed in green, and all our restoration equipment is green. SERVPRO of Greater St. Augustine / St. Augustine Beach is taking it one step further in 2018. Our teams will have access to  “green” environmentally friendly chemicals!

SERVPRO will now have the option to use Carpet & Upholstery Green Clean (chemical #251) on all commercial and residential properties. This product is pH Neutral, biodegradable, and contains zero phosphates, solvents, dyes, or fragrances.

SERVPRO will also be using All Surface Green Clean (product #250). This product is pH neutral, contains no dyes or fragrances, and is non-toxic / phosphate free. All Surface Green Clean is volatile organic compound compliant and rapidly biodegradable.

The last new product we would like to introduce you to is the Window Green Clean (Product #249). This glass cleaner is environmentally friendly, volatile organic compound compliant, rapidly biodegradable, and is premixed with soft water to eliminate spotting and streaking.

For more information about “green” products, visit our website at or visit

Don't forget, our advice and opinions are always free! Call our office at 904-429-4457 to see how SERVPRO of Greater St. Augustine / St. Augustine Beach can help you today.

Mold Free is the Way to be!

2/16/2018 (Permalink)

Mold Remediation Mold Free is the Way to be! In the photo you can see the coquina covered in mold, and the drywall next to it trapping moisture inside

A local beachfront building managed by the St. Johns Cultural Center suffered water damage during Hurricane Irma. The building has an exterior made of coquina which made the building especially challenging to return to dry standard. SERVPRO of Greater St. Augustine was hired to overcome the challenges presented by this historic building.

Our expert restoration teams arrived on site and quickly determined the facility had accumulated years of water damage, most recently during Hurricane Matthew. The building had never been properly mitigated, and it was determined that mold was present throughout the entire facility.

Over 5,000 square feet of space was affected, and our partners at H2H quickly wrote a mold protocol for us to use in the process of mold removal. All drywall, flooring, baseboard, and other affected materials were removed from the building before our teams placed drying equipment in the facility. The mold protocol helped SERVPRO of Greater St. Augustine / St. Augustine Beach to remove all of the mold in the building. The building passed the mold post test on the first try!

Despite difficult conditions, our teams were able to overcome the odds to ensure the tenants of the building will have a facility that is safe for many years to come!

The Risks of Forgoing a Biohazard Clean Up Crew

1/31/2018 (Permalink)

Commercial The Risks of Forgoing a Biohazard Clean Up Crew Biohazard crews are extremely important for restoration work!

The Risks of Forgoing a Biohazard Cleanup Crew - SERVPRO of Greater St. Augustine / St. Augustine Beach - St. Augustine | NearSay

Biohazard cleanup crews are extensively trained to handle the decontamination process of your home or business in the aftermath of many biohazard situations. Common scenarios that warrant a professional restoration include sewage backups, chemical spills, blood pathogens and methamphetamine labs.

When your property has been exposed to biological and chemical contaminants, your health is at risk. These situations all leave harmful residues behind, including bodily fluids, such as blood, medical waste, and microorganisms that can harbor viruses and toxins. When not handled quickly, these biohazard materials can rapidly spread infection and disease.

These situations should be considered emergencies that are best left to a biohazard cleanup crew. Biohazard materials can be dangerous if handled without proper training, equipment, and protection. Emergency cleaning services know how to remove these materials effectively while containing the potential spread of sickness.

If you are dealing with a crime scene, this is another reason to leave the job to a biohazard cleanup crew. These professionals are trained to cooperate with law enforcement in the aftermath of a crime. If you attempt to handle the process yourself, you pose the risk of hindering an investigation through cross-contamination or otherwise meddling with evidence.

These professionals also ensure that your property is thoroughly sanitized, even when everything looks clean. Proper sterilization will make your home or business safe again, and biohazard cleanup crews have access to commercial-grade equipment and disinfectants that you wouldn’t.

If you have recently been involved in a biohazard scenario, call the commercial restoration experts at SERVPRO of Greater St. Augustine / St. Augustine Beach. Their biohazard cleanup crew specializes in cleanup and restoration services for both residential and commercial properties. Each employee is thoroughly trained at SERVPRO’s corporate training facility, meaning that they have the skills and knowledge to handle everything from mold remediation and emergency cleaning services to storm damage restoration and water extraction in the aftermath of a flood. Learn more about their disaster recovery team online or by giving them a call today at (904) 429-4457.

SERVPRO Press Release

1/19/2018 (Permalink)

General SERVPRO Press Release SERVPRO of Greater St. Augustine / St. Augustine Beach is the #LOCAL choice for all restoration needs!


SERVPRO® of Greater St. Augustine / St. Augustine Beach Extends PGA Tour Sponsorship through 2020.

 (Grassroots Newswire) —SERVPRO has extended their sponsorship with the PGA Tour through the 2020 season, retaining their designation as the official cleanup and restoration company of both the PGA Tour and the Champions Tour according to local entrepreneur David Shirazyan, owner of SERVPRO® of Greater St. Augustine / St. Augustine Beach.

SERVPRO’s first event of the 2018 PGA Tour season tees up this week with the Farmers Insurance Open at Torrey Pines Golf Course. “We are proud, both personally and as a part of the SERVPRO family, to be associated with the prestigious and well-respected PGA Tour.”  “This sponsorship allows us to showcase our capabilities not only to the communities where PGA events are held, but also to the huge television and online audience that follows the Tour.

Both individual property owners and commercial facility owners will have the opportunity to learn about SERVPRO and the services offered as they enjoy watching the world’s best players compete on the world’s most beautiful golf courses.” Sue Steen, SERVPRO Industries, Inc., Chief Executive Officer, reveals that SERVPRO will have a presence at several PGA Tour tournaments in 2018, including The Players Championship and The TOUR Championship. “In addition, we plan to be involved with First Responder events throughout the PGA Tour year,” said Steen. “SERVPRO is a national leader and provider of fire and water cleanup and restoration services, but each SERVPRO Franchise is a local business, operated by a local business person with ties to the community he or she serves,” says Steen. “The wide and growing audience the PGA Tour commands will learn a SERVPRO professional is available in their local community, ready to respond at a moment’s notice if things go wrong at their home or business.”

SERVPRO of Greater St. Augustine / St. Augustine Beach specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened” for both commercial and residential customers. For more information on SERVPRO of Greater St. Augustine / St. Augustine Beach, please contact Brenna at 904-429-4457. About SERVPRO® Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Water Heater Safety

1/17/2018 (Permalink)

Fire Damage Water Heater Safety Water heater failure is costly and time consuming. Take these simple steps to protect your home!

Water heater failure causes fires and flooding all across the world. Water heater routine maintenance can help you avoid the catastrophe the occurs when a water heater fails. Nationwide insurance recently offered some tips about water heater safety that we would like to share with you.

Pulling up on the handle to make sure water flows freely out, and stops when you let go of the handle. If it does nothing or runs or drips, then the valve should be replaced.

 Strapping your water heater is a good idea, even if you live outside an earthquake zone. If your water heater were to fall over for any reason, it could sever the gas line and cause an explosion.

Flushing the hot water heater through the drain valve at least once a year to remove sediment buildup. You should have a drain line, usually to within about 6 inches of the floor, or plumbed outside. This is to prevent you from being scalded if the valve should open while you’re standing next to it.

Remove paper, accumulated dust or other combustibles from the heater enclosure.

Extinguish the pilot light before using flammable liquids or setting off aerosol bug bombs.

If the device is in the garage, raise it so the pilot light is 18 inches above the floor. This helps prevent ignition of gasoline vapors that collect near the floor.

Consider installing an automatic gas-shutoff valve which stops the flow of gas if the ground moves or if gas flow increases dramatically. The valve, which costs around $300, prevents fires when a gas line breaks due to flood, earthquake or other disaster.

You may also want to insulate the first 6 feet of the hot water pipe and the first 3 feet of the cold water pipe that extends from your hot water tank. Insulating the hot water pipe reduces heat loss and insulating the cold water pipe reduces “sweating” in the summer. You can find pipe wrap insulation for this purpose in most hardware stores.

Do not use pipe wrap or any other insulation within 6 inches of the draft hood or flue exhaust vent at the top of the natural gas water heater.

Your One Stop Shop For #Local Restoration!

1/12/2018 (Permalink)

Fire Damage Your One Stop Shop For #Local Restoration! The self-cleaning feature on this oven caused a fire in a Vilano Beach residence

SERVPRO of Greater St. Augustine / St. Augustine Beach works hard to ensure that our clients are treated with the utmost compassion after suffering a loss.

Fire, flood, and mold damage disrupt your life and often displace you from your home. SERVPRO is here to make your life easier.

Fire, flood, and mold damage requires affected materials to be removed. When our team removes baseboard, drywall, popcorn ceiling (etc), we treat the damage using proper restoration techniques to ensure that the damage will be eliminated without spreading.

Once the damage is mitigated, our construction crews go back in and replace the baseboards, drywall, popcorn ceiling, etc. When we start a project, we make sure to return your home back to its original state before we depart. Our teams offer full build back services for buildings that require partial demolition.

SERVPRO of Greater St. Augustine / St. Augustine Beach has done emergency service work for cars, buses, RV's, boats, small homes, mansions, hotels, warehouses and many more. Our wide array of services makes us the obvious choice for all your #local restoration needs!

We’re locally owner and operated in St. Augustine, and we love to help our community. Our insurance estimates are always FREE, and our teams are standing by 24/7 to assist in your time of need.