What our Customers say...
Last year one of our insureds had a water claim as a result of Hurricane Irma. This claim turned out to be a flood claim. Although our agency did offer this insured flood insurance, the insured chose not to purchase the additional policy at the time the purchased their new home. Their home was not located in a Flood Prone area and money was tight as they were purchasing their first home. In an attempt to assist the insured with the water restoration on the home we gave SERVPRO of Greater St Augustine a call. Even though the insured did not have flood insurance, SERVPRO still provided the insured with a free damage assessment and a written estimate for their homeowners insurance company. They advised the insured of the most cost efficient ways to mitigate their own damage, since they did not have a flood insurance policy to pay for the work. Matt, with SERVPRO, even stopped by the house to do an unofficial inspection when the home was under construction, just to see if there was anything else they needed. SERVPRO went above and beyond for this insured and they will get all our business moving forward.
The crew was very professional and knowledgeable. I was happy with every member of the crew. Marcus was hard working and remarkable Gentleman. Thanks SERVPRO of Greater St. Augustine / St. Augustine Beach
When our commercial building flooded for the second time in 1 year, we called SERVPRO of Greater St. Augustine/St. Augustine. We used a different restoration company after Hurricane Matthew and we were not impressed. We're glad we chose SERVPRO this time. They met our very strict deadline for completion, and the work they did exceeded our expectations.
As a local realtor in St. Johns county, Diane often encounters homes in St. Augustine that have storm damage. In order to pass inspection, Diane always uses SERVPRO of Greater St. Augustine for all restoration needs. Diane chooses our location because she trusts us to do the job by the book and get everything right the first try.
Thanks for doing a great job with our quarterly cleaning contract! Having SERVPRO of Greater St. Augustine / St. Augustine Beach clean our floors every quarter helps ensure our hotel is the cleanest in the Jacksonville area. Your employees do a great job! -Jason K.
When the hot water heater malfunctioned causing flooding on the second story of the townhome, the home warranty company failed to provided compensation in a timely manner. Luckily, SERVPRO saved the day and restored our home, despite the delay. As a property manager, I recommend SERVPRO to anyone facing a disaster, and we are committed to using their services for all our properties in the future!
The crew at SERVPRO arrived on time, performed all services that were promised, and exceeded our expectations. We will use them for all of our cleaning needs in the future.
Initially the customer believed there was no damage from the storm. After a thorough SERVPRO inspection, we determined the roof had a leak and the attic was affected. Acting quick helped to eliminate further mold damage, and the property was quickly restored back to its original state.
The office manager Brenna was very knowledgeable and helpful upon our first request for assistance. Kenneth Woodruff, the production manager, was extremely helpful and knowledgeable, easing our worry upon his first contact. Pedro was very polite and helpful. SERVPRO of Greater St. Augustine is the best! Thank you!
6000 SF of commercial space flooded during hurricane Irma. SERVPRO responded to the emergency call as soon as the storm passed, and we were able to quickly remediate the damage throughout the entire facility. Had SERVPRO not responded quickly, the damage would have been much worse, and the business would have stayed closed much longer!
This house fire in Vilano Beach was caused by a self cleaning oven. SERVPRO responded within 45 minutes of receiving the call. SERVPRO handled everything from fire restoration to clothing cleaning to remove the smoke smell. Very convenient to have a 1 stop shop
Thank you for your quick response to the property. We take mold issues very seriously, and we're happy you were able to assist our customer in their time of need. We highly recommend SERVPRO to any realtors in the area, and we appreciate you helping us pass our mold inspection!
SERVPRO Greater St. Augustine responded to my house after the flood. I called them at 3:00am, and someone answered immediately. They walked me through the whole process from start to finish. I never even had to call another company to redo the drywall or painting. SERVPRO did it all! Very convenient. Thank you so much for all you did to help me!
Kathy manages over 100 properties in St. Augustine and uses SERVPRO of Greater St. Augustine / St. Augustine Beach for all of her emergency restoration needs. When a second story condo flooded, SERVPRO responded quickly to assist with the flooding. Our crews were given perfect scores on their evaluations, and Kathy recommends us to any other property managers in St. Augustine.
When the roof was leaking at this local bank, Allison called our 24 hour emergency response teams to extract the water. Our crew responded in 30 minutes, and they were able to minimize the damage. Allison gave us 10/10, and now uses us for all commercial restoration services!
Barbara suffered a water loss at her home in Jacksonville, FL. Our crews responded immediately to provide assistance with water extraction. "The crews were punctual, professional, and efficient every day. We were thankful we chose SERVPRO!"
SERVPRO did a great job, they were knowledgeable, completed all work as scheduled and our tenant moved right back into the commercial space! Really satisfied with the services provided!
SERVRO of Greater St. Augustine/St. Augustine Beach were professional, they were the second company that came out, but they treated me with respect, showed they wanted the job and sent my adjuster an estimate quickly! Did a great job overall and communicated really well!
Great price, outstanding quality - we decided to use SERVPRO in St. Augustine from now on as our vendor of choice for all cleaning and restoration needs.
Guys from SERVPRO in St Augustine were amazing! DJ was always funny, Starr was excellent, David and Earnest - everyone were so pleasant to deal with.
After water damage remediation SERVPRO of Greater St Augustine/St Augustine Beach installed our flooring and did a better job than the contractor prior - great, honest group of guys!
David was very knowledgeable, I could tell he was passionate about what he did. Great company, gave us a very good cash deal, worked around our needs and made sure everything was dry! SERVPRO in St Augustine is highly recommended!
Didn't know who to call, then I remembered there is a green van that's always parked off Ponte Vedra bvld! Called 800-SERVPRO, St Augustine SERVPRO came out - did a great job, came out late at night, guided us through the process and made sure everything was dry. Stressed out, but glad SEVPRO in St Augustine came out, good experience with their services.
The floor cleaning performed by the crew exceeded my expectations. I give the crew 10/10, and the floors have never looked better! Thanks SERVPRO
SERVPRO of Greater St Augustine/St Augustine Beach exceeded all expectations while on the COA bus project. We were skeptical at first but we were also amazed with the speed, friendliness, and quality of service. Bus was placed back into rotation much earlier than expected.
These guys at SERVPRO were great! I hired them remotely and they performed all work as promised, recommended to everyone.
We needed carpet cleaning right away and SERVPRO in St Augustine offered us a great price and they did an amazing job - we didn't think the carpets would look this good after the guys were done.
SERVPRO of St Augustine were friendly, knowledgeable and fast. The final invoice was lower than the original estimate, which you don't often see, the quality of work was outstanding, they extracted all the water, cleaned and reset our furniture and items - truly made it, “Like it never even happened.” We would hire and refer business to this SERVPRO in St Augustine any day!
Very good service and quality of work - very professional.
SERVPRO in St Augustine worked after hours, worked directly with the contractor who caused the damage - we didn't have to do anything. It was very refreshing in such a stressful situation.
My rental property was left in pretty bad shape (animal smells). Very happy I chose SERVPRO in St Augustine - they did an outstanding job and we were able to move back in as scheduled.
Mike Jones is a Watson agent, who had nothing but complements when SERVPRO of Greater St Augustine finished their work on a rental home after substantial water damage. He was pleased with the speed of the service, quality of work performed, and knowledgeable and friendly staff. We now have our own fan at WATSON - it is a privilege to be able to work in the community.
SERVPRO of Greater St Augustine took on this job quicker than anyone else; they brought in knowledgeable mold inspector, worked with my insurance adjuster, suggested HVAC improvements, and competed all work with higher than expected quality. All technicians were friendly and respectful - all 10's on the survey!
SERVPRO of Greater St Augustine offered great service, quick scheduling, knowledgeable insight, and completed all work with top quality - all 10's on the survey!
Tracy was skeptical about SERVPRO of Greater St Augustine at first, however by the time the job was finished she was thankful for the quick and quality work, and friendly service she experienced. She stated several times that she would refer us to everyone she knows and will most definitely hire us again should a need for our services arise.
Curry's were caught by a nasty surprise when they got to their vacation condo in St Augustine Beach on a Friday night...SERVPRO of Greater St Augustine, to everyone's amazement, made it like it never even happened in such a short time, the family who has a special needs person, didn't feel any inconvenience and were thankful for the quick and professional help they received - all 10's on the survey!!!
Ruth couldn't say enough praises regarding the service she received from SERVPRO of Greater St Augustine/St Augustine Beach. She was amazed how quickly and efficiently our technicians completed all work, how knowledgeable and courteous all our office staff was and how accommodating we all were with all of the stakeholders - all 10's!!!
Kathryn was amazed how easy it was for her to hire SERVPRO of Greater St Augustine remotely to perform water remediation in her St Augustine Beach condo. She currently has the condo on the market and didn't want to deter any potential buyers or take the condo off the market. Kathryn gave out all 10's on the survey and was ecstatic her condo looked just like it did before the damage!
Sarah could not say enough praises regarding her experience with the SERVPRO of Greater St Augustine. She absolutely adored our crew, impressed with the quality and speed of work, and amazed as to how easy it was to hire us and accept our services. She stressed many times that there is only one restoration company she will ever use, should a need arise, and that of course is SERVPRO of Greater St Augustine - the only SERVPRO that is greatER than the rest. In everything we do.
Mark was stressed. He works nights, lives in a big house with his elder mother...and it may have been a few days before he discovered water damage!!! No need to panic! SERVPRO of Greater St Augustine makes things 'like it never even happened'. Air scrubbers, state of the art DEHU's and this Bartram Trail home is water and mold free! SERVPRO of Greater St Augustine is a full service restoration company and Mark gladly accepted our construction/putback services. We got you Bartram area!
Natalie got home for lunch to let her dogs out...slab leak flooded her entire home. She called her insurer Tower Hill, who suggested to use SERVPRO of Greater St Augustine, based on customer's feedback, and Natalie was not disappointed. SERVPRO of Greater St Augustine is truly greater than the rest. Mrs. Powers was so impressed with the service she received and the quality of work that when she accidently selected a 9 on our 10 point survey she had us unlock the survey to re-do!!!
When Joan could not find anyone locally to remove her water damaged carpet she turned to SERVPRO of Greater St Augustine/St Augustine Beach. Local heroes were up to the challenge! Job done quickly, another happy customer, all 10's on the survey! Joan's experience confirms SERVPRO of Greater St Augustine is the number one local full service restoration company in St Augustine.
When the housekeeper stopped by for a routine cleaning of this gorgeous Ponte Vedra home, she was in for quite a surprise. Second floor water heater feeding pipe broke and flooded a substantial area. Once hero's from SERVPRO of Greater St Augustine arrived - no damage was a match. George and Marla were thoroughly impressed with the team from SERVPRO of Greater St Augustine and are currently in the process of reviewing our putback estimate! The only full service SERVPRO in St Augustine!
SERVPRO from Greater St Augustine put together an outstanding cleanup protocol, provided all the steps in writing, had professional staff on site, and completed all work as promised. Can't say enough about the experience. Will definitely hire them again and recommend their services to everyone! We are glad there is a SEVPRO in St Augustine now!
When I hired SEVPRO of Greater St Augustine, I didn't know what to expect, I have never experienced a flood and it was a very stressful situation. SERVPRO's onsite staff was professional, knowledgeable, and acted with a great degree of urgency. They were able to turn a stressful situation into a positive one. I would definitely recommend their services and will hire them again to clean my carpets, but I'm hoping to never need them again for water damage!
My condo was damaged by heavy smoke from a fire in the building. SERVPRO of Greater St Augustine were hired to clean and store contents. They exceeded all expectations - I didn't have to deal with my insurance at all, they handled it all! As soon as my condo was ready, they moved all my things in! Everything was clean and as good as new!!! If anything like this was to happen to me again, there is not a restoration company better than the SERVPRO located in St Augustine.
One of our ocean view condos here at the Beach Club caught a little fire - plastic chandelier melted down and covered the entire place in heavy soot. SERVPRO of Greater St Augustine is here in the Old City and they came out fast and gave us a free estimate. Gave us a great discount and were hired on the spot. Very impressed with the quality of work and staff. Everyone was very professional. All work completed on time - we were able to move someone right in. Super work!
SERVPRO of Greater St Augustine were wonderful. They responded quickly, were able to contain all moldy areas, called in an emergency roof repair and help us tremendously throughout this Mold Remediation process. We would recommend SERVPRO of Greater St Augustine and their services to anyone in Ponte Vedra and St Augustine! Hoping to never use them again, but should the need arise, we would definitely hire them for mold or water remediation!
Guys at SERVPRO of Greater St Augustine did an amazing job conducting a post construction cleaning in our home. We had old tile removed which resulted in heavy tile dust. SERVPRO of Greater St Augustine truly made it like it never even happened. We were thoroughly impressed with the level of organization, customer service and quality of their work. Most definitely would recommend their services to everyone in St Augustine and surrounding areas.
Cleaning experts of SERVPRO of Greater St Augustine did everything they were asked to and some. Referred these guys to everyone with the city and ship yards, will definitely call them again for all cleaning and remediation/restoration needs.
SERVPRO of Greater St Augustine is the best cleaning company I ever hired. Their quote was lower than everyone, they were able to put me on the schedule at short notice, everyone came out as promised, with their quality and paperwork I was able to get my 800 deposit back from the landlord, that money would go a long way during holidays!!! Recommend them to everyone - great people!
When I called SERVPRO of Greater St Augustine for an emergency carpet cleaning after situation with a sick family member I didn't expect for the service to be so fast and affordable. SERVPRO of Greater St Augustine exceed all expectations as it pertains to carpet cleaning and removal of the biohazard. I definitely recommend their services to all my friends and family and St Augustine Residents.
When police busted a meth lab in one of my hotel rooms I didn't know what to do and who to turn to. SERVPRO of Greater St Augustine sent a rep out and she was able to explain the process to me. I received a quote right after and once I was allowed to by the city I hired SERVPRO of Greater St Augustine who did an outstanding job getting the room all cleaned up! Will definitely hire them for any future needs and recommend their services to everyone in St Augustine area.
Although I live in Jacksonville I was advised to go with SERVPRO of Greater St Augustine to remove electrical fire smoke damage from my condo. They lived up to all my expectations! SERVPRO of Greater St Augustine were available every time I called, they took good care storing my contents, and even painted my condo inside when insurance didn't agree with the scope of work and asked them to simply wipe down the walls. Awesome guys!
Man, these guys were excellent. It was so frustrating for us to go through this - flood. I'm disabled, I fell off the toilet at night, my wife and I didn't know what to do. We are so thankful to SERVPRO of Greater St Augustine, they were outstanding. They put everything back together the way it was, they even paid an extra night for us at the hotel, when they were a little late putting baseboard back it - highly recommend their services to everyone!
I have had several companies come out and nobody could tell me why my subfloor was getting high moisture readings. SERVPRO of Greater St Augustine were able to identify the source, referred a company, then they came out and dried my crawl space and the subfloor. Can't say enough good things about them - they are knowledgeable, professional, and were able to work around my busy schedule – highly recommended.
My furniture needed cleaning after light smoke damage. SERVPRO of Greater St Augustine came out as promised, gave me a good price and did a great job on the upholstery! I keep telling everyone about these guys - A+++
My upstairs neighbor had a broken pipe and didn't know how to shut the water off. I was upset. My State Farm agent referred SERVPRO of Greater St Augustine. When the adjustor came he tried to get me to go with another restoration company, however I liked the guys from SERVPRO and I was not disappointed. Even the adjustor admitted SERVPRO of Greater St Augustine is better than all other restoration companies he deals with! Very impressive - recommend them to everyone!
At first I didn't realize it was a big deal - fish tank leaked out on our hardwood flooring. We put our trust in SERVPRO - they were out quickly, they were able to find water in places we would never suspect it went. Their equipment seemed to be super high tech and they explained every step of the way. What was most impressive is the fact that they not only saved all of our flooring, they gave us such a good price that our insurance company that refused coverage decided to settle!
SERVPRO of Greater St Augustine/St Augustine Beach is on our vendor list; they always come out and give us quick and affordable estimates. David and the team always perform quality work. We prefer estimates below 2500, as that allows us local approval authority and the SERVPRO in St. Augustine always works with us. Highly recommended!
SERVPRO's quality of move out cleaning at Moultrie Apartments was truly impressive! Will definitely hire them again for all our cleaning needs!
The apartment smelled like new, we live in Villa San Marco condos. The price was great and service excellent. Definitely recommend SERVPRO of Greater St Augustine to everyone here locally and most definitely will use them again for our carpet or any other cleaning needs.
I was surprised to find out SERVPRO of Greater St Augustine comes out to Jacksonville Beach, but they do and they have done an excellent job for us!!! Added them to our vendor list, recommended to all commercial property management companies.
Used these guys after a small fire in our beach front unit...delivered as promised is all I can say. Did an excellent job all around - hoping to never use them again, but if we need to, will not hesitate to hire them again. Starr and crew are good people!
Guys came out, did an excellent job cleaning our carpet. Offered a greatly discounted price based on our situation. Can't say enough 'thanks'
We needed a general, post construction cleaning and SERVPRO in St Augustine....the only one in St Augustine I think, came out, gave us a great estimate and completed everything as promised. Don't see hiring anyone for any kind of cleaning anytime soon, but SERVPRO of Greater is definitely recommended.
Condo got water damaged by a small storm, didn't know what to do and who to call. Neighbor recommended calling SERVPRO, I'm so glad I did. Glad there is one in St Augustine now! They were simply amazing, calm me down and did everything they said they would - i didn't have to pay for anything out of my pocket and was able to go on my planned trip! Recommend these guys to everyone!
SERVPRO came out to clean tile in our club house - did an excellent job and gave us a very reasonable price! Earnest is a great guy! Didn't say much, though! Hahahaha
SERVPRO in St Augustine gave us a great deal on a mold remediation estimate. After we hired them, they did what they said they would and we were very happy. We added these guys to our vendor list for all biohazard and water damage jobs.
Toilet flooded almost half of our home in a matter of an hour. SERVPRO in St Augustine came out on Sunday within an hour! They explained the entire process and worked directly with our insurance, we didn't have to pay anything out of pocket. Do not ever want to see these guys again, but highly recommend as a restoration company - great service all around.
Guys from SERVPRO in St Augustine were great! Worked over the weekend to get everything done on time! Highly recommended to everyone! Fast service and great quality.
SERVPRO of Greater St Augustine are a group of great guys! They provided our department with all of the needed paperwork for a meth lab cleanup they did, in a timely manner! Everyone seemed like they knew what they were doing, great experience!
I work for the city, and when I was given the protocol we requested for a cleanup job SERVPRO conducted in St Augustine I was impressed with the quality! Everything was done correctly the first time, everything that had to be documented was. Took their business cards, will use them again if we have to!
Very impressed with everyone that came out from SERVPRO of Greater St Augustine/St Augustine Beach, what a group of professionals. Recommended on all emergencies.
Guys from SERVPRO in St Augustine came out on Sunday to work on the water damage in our home. They were all professional and clean. Worked around our schedule to complete work and save us some money on our deductible - great location, will definitely use them again!
Everyone at SERVPRO in St Augustine were great to work with. Very responsive, very proactive. All work completed as expected, all with great quality! We couldn't have asked for better service.
I needed a quick estimate on Sunday - David came out within a few hours and gave me all the info I needed. I'm a GC and to have a restoration company that is reliable is very important in my business. So even thought these guys are in St Augustine I will use them on my jobs in Jacksonville, because I didn't have a very good experience with water and fire damage restoration services in the past.
SERVPRO in St Augustine came out and cleaned carpets in our Community Center at no charge! Great company and great group of guys - we will definitely give them a call next time and we do not even mind paying for their services!!! Well, maybe with a little discount! LOL
Great people at the SERVPRO in St Augustine! Everyone we talked to was professional and polite. I own a cleaning company and needed to sub out some work - I was very impressed with the quality.
it's nice to have a company like SERVPRO in St Augustine. Very pleasant, clean, and great to deal with. Good for the community!
SERVPRO of Greater St Augustine/St Augustine Beach did an outstanding job. Starr and David were great, they explained every step of the process, met with all of the stakeholders and even suggested different vendors for things I needed. Left their lockbox for other vendors to use.
Great and fast service by SERVPRO's location in St Augustine. Worked with all parties and found the best course of action, made sure everyone is on board, couldn't have asked for more.
Guys worked after hours on our commercial property to ensure business is uninterrupted. I mean what else can we say - grateful to SERVPRO guys in St Augustine. Glad there is one actually here now!
SERVPRO located in St. Augustine offered full service restoration - they did the plumbing work, water damage remediation, and even reconstruction! That is what I was looking for and while I have used other restoration companies in the past I have never received the service I was looking for, albeit SERVPRO of Greater St Augustine/St Augustine Beach was able to deliver! I work in the insurance adjusting industry and have already referred David and the team to my colleagues.
SERVPRO in St. Augustine are on our vendor list, Starr and guys always do a great job addressing mold damage claims we receive.
I live out of state and when my neighbor, who keeps an eye on my condo, discovered mold damage SERVPRO located in St. Augustine made it easy to hire them and to restore my unit. Leslie was a pleasure to deal with!
Great group of guys, all remediation delivered as promised, good communication. Definitely recommend SERVPRO in St. Augustine for all Damage Restoration needs.
Guys from SERVPRO out of St. Augustine, covering the St. Johns County were great!!! When my insurance offered "complimentary" drying service I declined as I felt comfortable dealing with SERVPRO of Greater St. Augustine/St. Augustine Beach, who came out so quickly. They did a great job, highly recommended in all Water Damage situations! Great Local company!
I had no idea stucco cracks can cause this much Water Damage. Starr from our local SERVPRO in St. Augustine was great!!! She found the source, offered a quick solution and excellent price. Very happy with the SERVPRO guys, great technology and quality work. Highly recommend to everyone in St. Augustine for all damage restoration!
St. Augustine SERVPRO did a great job cleaning my couch. Found them through a national site, where they have a 5 star rating! Highly recommend this local business for all restoration needs. SERVPRO located in St. Augustine has an excellent team!
SERVPRO of Greater St. Augustine/St. Augustine Beach did a great job educating us regarding the Mold Remediation process. They worked with our insurance company and made the process easy.
Guys from SERVPRO in St. Augustine were great! I had another SERVPRO look at my damages but I really did not like the service and the estimate and wanted someone with a local touch. Great Service and Quality work by SERVPRO of Greater St. Augustine/St. Augustine Beach!
Guys at SERVPRO of Greater St. Augustine/St. Augustine Beach did a great job cleaning mold out of our Vilano Beach home. Recommend these guys for all remediation and restoration work - great group!
SERVPRO of Greater St. Augustine/St. Augustine Beach is an outstanding group of professionals who came out on Saturday when our rental property got sewage discharge in our home. Removed contamination. Cleaned out and dried out everything. Worked with me on the price! Highly recommended!
Starr and the team were very good. Came out within 30 minutes of the call. Dried everything very good. Explained a lot about water damage restoration. Reconstruction part took longer than expected, but overall very happy with SERVPRO of Greater St. Augustine/St. Augustine Beach!
Had amazing experience with SERVPRO in St. Augustine. Very knowledgeable and polite. Everyone did such a great job restoring our water damaged home in St. Augustine Beach!
Starr and DJ were great, came out late at night and put us at easy. Everyone at SERVPRO's St. Augustine location was professional and knowledgeable. Highly recommend for all water damage restoration!
SERVPRO's St. Augustine location was provided outstanding pack-out and content cleaning expertise - the project was completed ahead of time and the pricing we received was unbelievable. Will definitely recommend SERVPRO's services to anyone!
SERVPRO's staff is top notch. Quality of work and communication were outstanding. Highly recommend SERVPRO of Greater St. Augustine/St. Augustine Beach for all restoration needs!
Guys were phenomenal. In a stressful situation they offered a little comfort in knowing the job will be done right, by professionals, in a timely manner so that our lives could return to normal as soon as possible. Highly recommend all services offered by SERVPRO of Greater St. Augustine/St. Augustine Beach.
SERVPRO in St. Augustine are very professional, always on time, and do an outstanding job cleaning our tile and carpets. Highly recommend these guys to all property managers for all maintenance and/or emergency needs.