Feedback from our customer about recent experience with SERVPRO in St. Augustine.

7/13/2016 (Permalink)

Our vehicles out on this State Farm water loss in St. Augustine.

Here is a copy of the email we recently received from one of our customers (email is provided as it was deliered to our office inbox):

"YESTERDAY, (7/10/16) I WAS IN AN ABSOLUTE STATE OF “I DON’T EVEN KNOW THE WORDS.”  A something had come loose or exploded or I didn’t know what but my house was in water and I have wood floors.

A called my State Farm Agent first and the second, and most important call came next-SERVPRO in St. Augustine.  In less than one hour, closer to 45 minutes, I had the most incredible group of people in my home, David, who I later found out is the owner, Starr and DJ.  They helped me find a sense of humor as they made the water disappear and gave me a great idea of what was to come next.  My STATE FARM AGENT, Who was on the ground within 24 hours even told me that if there is water damage, THIS IS THE BEST TEAM EVER TO CALL.  It has been just 27 hours since the water explosion.  My house is drying and they have already been back on site twice and even helped me find a plumber. 

DJ, AND HE HAD A NEW TEAM MEMBER TODAY, AN ARMY VETERAN, WHO I THINK MY DOG ALLIE IS PACKING HER BAGS TO GO LIVE WITH JUST MADE ME FEEL SO COMFORTABLE ABOUT THE CHAOS IN MY HOUSE TO INCLUDE ALL OF THE DIRTY DISHES THAT WERE WAITING TO GET WASHED AND ARE NOW ON THE COUNTER.

STARR ALREADY HAD BEEN BACK AND HELPED GET A PLUMBER FOR US AND JUST MADE ME FEEL LIKE I JUST FOUND MY NEW BEST FRIEND.  I STILL OWE HER MEXICAN IF SHE CAN EVER STOP SOLVING OTHER DISASTERS. 

WHAT CAN I SAY.  IF THIS HAPPENS TO YOU, YOU COULD NOT BE IN BETTER HANDS THAN THIS TEAM AND I ONLY MET A FEW OF WHAT I AM SURE IS MORE GREAT FOLKS. "